[asterisk-users] Where should I look for MWI settings if Aastra phones don't do it?

[bruce bruce]

Thanks for the input guys. I don't use .xml files for Aastra. Everything is
done on the UI.

#voicemail show users:

*Context    Mbox  User                      Zone       NewMsg*
*|default    007   Alex                                             2*
*default    2100  Peter                                            1*
*
*
This system is using FreePBX, so I checked the Device and Users in asterisk
tables and they have "default" for voicemail setup which I think is right. I
can also see the msg0000.txt in a folder that has new voicemail waiting.
However, I am not sure about privileges though. Here is it:

[root at elastix INBOX]# ls -la
total 284
drwxrwxr-x 2 asterisk asterisk   4096 Jul 14 09:57 .
drwxrwxr-x 8 asterisk asterisk   4096 Jul 13 11:57 ..
*-rw-rw-r-- 1 asterisk asterisk    282 Jul 12 18:46 msg0000.txt*
-rwxrwxr-x 1 asterisk asterisk  83244 Jul 12 18:46 msg0000.wav
-rwxrwxr-x 1 asterisk asterisk   8510 Jul 12 18:46 msg0000.WAV
*-rw------- 1 asterisk asterisk    261 Jul 14 09:57 msg0001.txt*
-rwx------ 1 asterisk asterisk 150124 Jul 14 09:57 msg0001.wav
-rwx------ 1 asterisk asterisk  15270 Jul 14 09:57 msg0001.WAV

Thanks,
Bruce

On Wed, Jul 14, 2010 at 12:25 PM, Steve Johnson <stevej456 at gmail.com> wrote:

> On Wed, Jul 14, 2010 at 10:04 AM, bruce bruce <bruceb444 at gmail.com> wrote:
> > Hi Guys,
> > Running Asterisk v1.4.26 (Elastix flavour) and have Aastra 9480i, 6757i,
> and
> > 6730i, but none of them indicate the voic-email. Where should I look for
> > trouble to find the root issue for MWI?
>
> (1) Check from the CLI> voicemail show users
>
> to ensure that the proper mailboxes have been set up and there is new
> mail in them.  If this is not right, check the voicemail.conf entry
> for this mailbox.
>
> (2) Check the phone device configuration (in sip.conf) to ensure that
> the phone has a mailbox=xxx entry.
>
> for example:
>
> ;entry in sip.conf for extension 115
> [115]
> context=yourcontext
> mailbox=115
> ...
>
> Restart asterisk if you've made changes and re-test.
>
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