[asterisk-users] Beginners Guide to setting up a Call Centre

[Jeff LaCoursiere]

On Tue, 12 Jan 2010, Danny Nicholas wrote:

> Since you are small, trixbox would probably be the ideal flavor of Asterisk
> for you. It is a downloadable ISO that installs Scientific Linux and
> Asterisk and sets you up to manage everything with a GUI interface from a
> browser.  Once you outgrow that, you can either expand it, go for Commercial
> Asterisk or join the fun world of Open Source Asterisk where we work on
> releases and/or SVN branches.

I agree that "FreePBX" would be the ideal flavor for him, but I am a 
recent convert to "Elastix".  Much tighter GUI, more included stuff (like 
hylafax and iaxmodem), and just overall a better stab at the whole 
integration.  After two horrid experiences with Trixbox Pro and my 
impression of Elastix over Trixbox CE I will never install another 
Fonality product.


j

>
> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com
> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Peter Childs
> Sent: Tuesday, January 12, 2010 4:56 AM
> To: asterisk-users at lists.digium.com
> Subject: [asterisk-users] Beginners Guide to setting up a Call Centre
>
> This is currently still at a proof of concept stage.
>
> After being mis-sold a Alcatel phone system, that does None of the
> things we asked for.... (Ok it takes calls but that's about it) We are
> looking at alternatives to try and bring some of the features we
> previously had on our old Analogue STS phone system.
>
> Looking at all the docs I can find Asterisks looks like it should be
> able to do the job and a whole lot more.
>
> This is for a small call centre so ideally we want all the features of
> an average call centre, ACD, Call Recording, Queue's etc etc.
>
> Any pointers on how to get started would be most helpful.
>
> Peter.
>
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