[asterisk-users] Beginners Guide to setting up a Call Centre

[Danny Nicholas]

Since you are small, trixbox would probably be the ideal flavor of Asterisk
for you. It is a downloadable ISO that installs Scientific Linux and
Asterisk and sets you up to manage everything with a GUI interface from a
browser.  Once you outgrow that, you can either expand it, go for Commercial
Asterisk or join the fun world of Open Source Asterisk where we work on
releases and/or SVN branches.

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Peter Childs
Sent: Tuesday, January 12, 2010 4:56 AM
To: asterisk-users at lists.digium.com
Subject: [asterisk-users] Beginners Guide to setting up a Call Centre

This is currently still at a proof of concept stage.

After being mis-sold a Alcatel phone system, that does None of the
things we asked for.... (Ok it takes calls but that's about it) We are
looking at alternatives to try and bring some of the features we
previously had on our old Analogue STS phone system.

Looking at all the docs I can find Asterisks looks like it should be
able to do the job and a whole lot more.

This is for a small call centre so ideally we want all the features of
an average call centre, ACD, Call Recording, Queue's etc etc.

Any pointers on how to get started would be most helpful.

Peter.

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