[asterisk-users] Some minor configuration issues with queues

[jonas kellens]

Please can someone help me with my queue-problems ?

When there is a member available for answering calls that entered the
queue, the caller does not hear the musiconhold as defined
"musicclass=default".

What happens is that when a second caller enters the queue, the caller
hears the ringtone for as long as the conversation of the first caller
takes.
It is as off there is nobody to pick up the phone, as in reality the
queue member is busy with an other conversation.

Jonas.


On Mon, 2010-01-04 at 09:51 +0100, jonas kellens wrote:

> Hello list !
> 
> I have some configuration issues with queues, but I'm sure they are
> minor and for someone who has already configured queues it could be
> trivial.
> 
> This is my queue configuration :
> 
> [VC_support_queue]
> musicclass = default
> strategy = ringall
> timeout = 20
> retry = 5
> wrapuptime=15
> autofill=yes
> autopause=no
> maxlen = 0
> setinterfacevar=yes
> announce-frequency = 0
> periodic-announce-frequency=0
> announce-holdtime = no
> ; announce-round-seconds = 10
> ; queue-thankyou=
> ;queue-youarenext = queue-youarenext
> ;queue-thereare = queue-thereare
> ;queue-callswaiting = queue-callswaiting
> ;queue-holdtime = queue-holdtime
> ;queue-minutes = queue-minutes
> ;queue-seconds = queue-seconds
> ;queue-thankyou = queue-thankyou
> ;queue-lessthan = queue-less-than
> ;queue-reporthold = queue-reporthold
> ;periodic-announce = queue-periodic-announce
> ; monitor-format = gsm|wav|wav49
> ; monitor-type = MixMonitor
> joinempty = strict
> ; leavewhenempty = yes
> eventwhencalled = no
> ; QueueMemberStatus
> eventmemberstatus = no
> reportholdtime = no
> ringinuse = no
> memberdelay = 0
> ; timeoutrestart = no
> member => SIP/VCsupport,1,Jonas
> member => Agent/VCjoeri,2,Joeri
> 
> First problem :
> 
> Although there is nobody in the queue, the caller is still inserted
> into the queue :
> 
> vps2301*CLI> queue show 
> VC_support_q has 0 calls (max unlimited) in 'ringall' strategy (0s
> holdtime), W:0, C:0, A:2, SL:0.0% within 0s
>    Members: 
>       Jonas (SIP/VCsupport) with penalty 1 (Unavailable) has taken no
> calls yet
>       Joeri (Agent/VCjoeri) with penalty 2 (Unavailable) has taken no
> calls yet
>    No Callers
> 
> [Jan  4 09:34:40]     -- Executing [2 at center:2]
> Queue("IAX2/zoiper-5307", "VC_support_queue|r") in new stack
> 
> 
> Second problem :
> 
> When a caller calls in and there is someone available in the queue,
> there is no music-on-hold while the caller waits. When the caller is
> directed to the agent there should be a ringtone indicating that the
> agent is called, but it stays silent. No music on hold, no ringtone...
> (this is a SIP-channel)
> 
> 
> Thank you for pointing out the misconfiguration.
> 
> 
> Kind regards,
> 
> Jonas.
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