[asterisk-users] Some minor configuration issues with queues

[jonas kellens]

Hello list !

I have some configuration issues with queues, but I'm sure they are
minor and for someone who has already configured queues it could be
trivial.

This is my queue configuration :

[VC_support_queue]
musicclass = default
strategy = ringall
timeout = 20
retry = 5
wrapuptime=15
autofill=yes
autopause=no
maxlen = 0
setinterfacevar=yes
announce-frequency = 0
periodic-announce-frequency=0
announce-holdtime = no
; announce-round-seconds = 10
; queue-thankyou=
;queue-youarenext = queue-youarenext
;queue-thereare = queue-thereare
;queue-callswaiting = queue-callswaiting
;queue-holdtime = queue-holdtime
;queue-minutes = queue-minutes
;queue-seconds = queue-seconds
;queue-thankyou = queue-thankyou
;queue-lessthan = queue-less-than
;queue-reporthold = queue-reporthold
;periodic-announce = queue-periodic-announce
; monitor-format = gsm|wav|wav49
; monitor-type = MixMonitor
joinempty = no
; leavewhenempty = yes
eventwhencalled = no
; QueueMemberStatus
eventmemberstatus = no
reportholdtime = no
ringinuse = no
memberdelay = 0
; timeoutrestart = no
member => SIP/VCsupport,1,Jonas
member => Agent/VCjoeri,2,Joeri

First problem :

Although there is nobody in the queue, the caller is still inserted into
the queue :

vps2301*CLI> queue show 
VC_support_q has 0 calls (max unlimited) in 'ringall' strategy (0s
holdtime), W:0, C:0, A:2, SL:0.0% within 0s
   Members: 
      Jonas (SIP/VCsupport) with penalty 1 (Unavailable) has taken no
calls yet
      Joeri (Agent/VCjoeri) with penalty 2 (Unavailable) has taken no
calls yet
   No Callers

[Jan  4 09:34:40]     -- Executing [2 at center:2]
Queue("IAX2/zoiper-5307", "VC_support_queue|r") in new stack


Second problem :

When a caller calls in and there is someone available in the queue,
there is no music-on-hold while the caller waits. When the caller is
directed to the agent there should be a ringtone indicating that the
agent is called, but it stays silent. No music on hold, no ringtone...
(this is a SIP-channel)


Thank you for pointing out the misconfiguration.


Kind regards,

Jonas.
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