[asterisk-users] Polycom retrieve call from hold

[Darrick Hartman]

Mike Diehl wrote:
> On Saturday 28 November 2009 06:54:16 am Kevin P. Fleming wrote:
>> Mike Diehl wrote:
>>> On Friday 27 November 2009 11:09:02 am Noah Miller wrote:
>>>> Hi Mike -
>>>>
>>>>> I've got a Polycom 501 that's been working with Asterisk for some time.
>>>>> However, I don't seem to be able to put a call on hold and get it back.
>>>>>  It goes on hold just fine.  But when I press the resume button,
>>>>> nothing happends.
>>>>>
>>>>> Anyone seen this befor?  Any ideas on where to start to fix it?
>>>> Nope, never seen that one, and I've worked with a LOT of Polycoms.
>>>>
>>>> Which SIP/bootrom versions?  What asterisk version?
>>> I'm running sip 1.6.6.0036 and bootrom 3.1.2.0011 and Asterisk
>>> 1.4.0-beta2.
>> You are running phone firmware that is many years old and a very old
>> version (not even an actual release) of Asterisk. While it shouldn't
>> stop working if it was working, moving to a more recent (and
>> supportable) version of the phone firmware and Asterisk would be wise.
> 
> The phone is a Polycom 501; it's been discontinued.  I am working on a 
> testing/migration plan to move to the latest Asterisk 1.6.x, but I'm hesitant 
> to upgrade a system that doesn't currently work right.

While the Polycom 501 has been discontinued, you should still be using 
the latest supported firmware for that phone which is 3.1.4

http://downloads.polycom.com/voice/voip/sip_sw_releases_matrix.html

The 3.x releases of the Polycom firmware have big improvements over the 
1.6.x version you're currently using.

Darrick