[asterisk-users] Polycom retrieve call from hold

[Mike Diehl]

On Saturday 28 November 2009 06:54:16 am Kevin P. Fleming wrote:
> Mike Diehl wrote:
> > On Friday 27 November 2009 11:09:02 am Noah Miller wrote:
> >> Hi Mike -
> >>
> >>> I've got a Polycom 501 that's been working with Asterisk for some time.
> >>> However, I don't seem to be able to put a call on hold and get it back.
> >>>  It goes on hold just fine.  But when I press the resume button,
> >>> nothing happends.
> >>>
> >>> Anyone seen this befor?  Any ideas on where to start to fix it?
> >>
> >> Nope, never seen that one, and I've worked with a LOT of Polycoms.
> >>
> >> Which SIP/bootrom versions?  What asterisk version?
> >
> > I'm running sip 1.6.6.0036 and bootrom 3.1.2.0011 and Asterisk
> > 1.4.0-beta2.
>
> You are running phone firmware that is many years old and a very old
> version (not even an actual release) of Asterisk. While it shouldn't
> stop working if it was working, moving to a more recent (and
> supportable) version of the phone firmware and Asterisk would be wise.

The phone is a Polycom 501; it's been discontinued.  I am working on a 
testing/migration plan to move to the latest Asterisk 1.6.x, but I'm hesitant 
to upgrade a system that doesn't currently work right.

I've also gone back to a default features.conf file and restarted Asterisk.

As another data point, I notice that the call status indicator next to the 
line button changes.  During a call, I get the animated arrows.  When I put a 
call on hold, I get the flashing phone with the handset upside down.  When I 
try to retreive the call, I get the animated arrow for a second, then it goes 
back to the flashing phone.  The Asterisk console (verbose 25) indicates that 
it starts and stops music on hold as appropriate.

Does this help anyone?

-- 

Take care and have fun,
Mike Diehl.