[asterisk-users] Queue - Multiple Transfer

[Lenz Emilitri]

You have to consider the POW of the ACD system - you can transfer calls as
much as you like, but you have to make sure that:
- transfers are logged, and
- the ACD queue app has the correct state for all the agents involved, so it
does not try ringing agents that are busy and (worse) does not ring free
agents thinking they are busy
If you don't do so, you end up with a system that is sub-optimal in queue
distribution, and in a call-center environment, this costs money :-)
Just my two eurocents,
l.

2009/5/30 Kurian Thayil <kurianmthayil at gmail.com>

> Hi all,
>
> I ve setup a queue with 2+ agents for managing our inbound calls from
> customer. Using Asterisk 1.2.18 in a CentOS box. Agents login using
> AgentCallbackLogin application and I use a BASH AGI to accomplish this
> as there are some validations done with MySQL DB. Im aware that transfer
> could be done with option 't' in the queue() application and I was able
> to successfully transfer calling party (client) to another agent. But is
> it possible for the new agent to transfer this calling party to another
> agent? ie Does a second transfer is supported in a Queue?
>
> Regards,
> --
> Kurian Mathew Thayil.
> (GPG KeyID: E232394F)
>
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-- 
Loway - home of QueueMetrics - http://queuemetrics.com
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