[asterisk-users] Pickup with *8 is not working...

[Gordon Henderson]

On Wed, 20 May 2009, jonas kellens wrote:

> Hey there list !
>
> I'm receiving negative feedback when people try to pickup another
> ringing phone by pressing *8 on there own Grandstream device.
>
> These are my setting that should make pickup possible :
>
> all my sip-clients (Grandstream) have this in their config (sip.conf) :
>
> callgroup=1
> pickupgroup=1
> canreinvite=no
> qualify=yes
>
> So they are all in the same pickupgroup...
>
> This the configuration for pickup-exten (features.conf) :
>
> pickupexten = *8                ; Configure the pickup extension.
> (default is *8)
>
> So why does phone pickup fails ??
>
> This happens when a call from the PSTN is directed through an IVR-system
> to a specific department, like sales. There, the 3 sales-phones ring...
> When one of the accounting-people hears this, they want to pickup the
> phone by dialing *8.
> But this does not work. Remember that all the Grandstream-telephones are
> in the same pickup group (1).
> Everyone should be able to pickup any ringing telephone...

Did you add in my dialplan bit about

   exten => _*8.,1,Pickup ...

because that might be confusing things.

I changed pickup to ** in features.conf to get round this.

Gordon