[asterisk-users] Agent-Login/out in 1.6

[Lenz Emilitri]

The main problem i see with thgis is that with "old-school" agents, you
could easily have association with multiple queues. And that was quite
useful.
l.
2009/5/16 David Anthony O Reilly <oreillda at tcd.ie>

> Hi Jim
>
> Thanks for your code!! I see you use the Voicemail system to authenticate,
> have you ever managed to avoid that as I don't use voicemail at all and I am
> thinking if I use that solution I will need to set up a voicemail for all
> the queue members just to get them to log in.
>
> hehe What were the developers thinking by removing the old system! It
> worked perfect!! and by the looks of it nobody has ever recovered from the
> command removal unless they hack around with the voicemail system.
>
> Hopefully somebody out there has managed to create an agent login/logout
> without bringing voicemail into it???? If I find a way I will let you and
> post a wiki on it as I am sure loads of people have this problem.
>
> Thanks
> Dave
>
>
> ; #### Agent login logout ####
> exten => *20,1,Answer()
> exten => *20,n,wait(.0.5)
> exten => *20,n,Read(AgentNumber,agent-user)
> exten => *20,n,Set(UserID=${DB(ExtenToUser/${AgentNumber})})
> exten => *20,n,GotoIf($["${UserID}"=""]?NOUSER)
> exten => *20,n,Set(AgentStatus=${DB(users/${UserID}/AgentStatus)})
> exten => *20,n,GotoIf($["${AgentStatus}"="1"]?VERIFY)
> exten => *20,n,GotoIf($["${AgentStatus}"="2"]?VERIFY)
> exten => *20,n(NOUSER),Playback(cfmc/bad-agent)
> exten => *20,n,Playback(vm-goodbye)
> exten => *20,n,Hangup()
> exten => *20,n(VERIFY),VMAuthenticate(${AgentNumber}@ourvm)
> exten => *20,n,GotoIf($["${AgentStatus}"="2"]?AGENTOFF)
> exten => *20,n,Set(DB(users/${UserID}/AgentStatus)=2)
> exten => *20,n,Set(DB(users/${UserID}/AgentDevice)=${CUT(CHANNEL,-,1)})
> exten =>
> *20,n,AddQueueMember(support,Local/Queue${AgentNumber}@ansqueue
> ,,,,${CUT(CHA
> NNEL,-,1)})
> ;   AQMSTATUS can be  ADDED | MEMBERALREADY | NOSUCHQUEUE
> exten => *20,n,Playback(agent-loginok)
> exten => *20,n,Verbose(2,Agent ${AgentNumber} added
> ${DB(users/${UserID}/AgentDevice)})
> exten => *20,n,HangUp()
> exten => *20,n(AGENTOFF),Set(DB(users/${UserID}/AgentStatus)=1)
> exten => *20,n,Set(OldVal=${DB_DELETE(users/${UserID}/AgentDevice)})
> exten => *20,n,RemoveQueueMember(support,Local/Queue${AgentNumber}@ansqueue
> )
> exten => *20,n,Playback(agent-loggedoff)
> exten => *20,n,Verbose(2,Agent ${AgentNumber} removed)
> exten => *20,n,Hangup()"
>
>
> --
> _________________________________________
>
> Mr. David Anthony O'Reilly, B.Sc Comp (Hons)
>
> M.Sc MOB Postgraduate @ University College Cork, Ireland - M.Sc (Mob) -
> 2009
>
> Computer Science Graduate of The University of Dublin, Trinity College -
> B.Sc (Comp) 2008
>
> Email: oreillda at tcd.ie    /    dor3 at student.cs.ucc.ie
> Tel: +353 (0) 86 030 60 32
> _________________________________________
>
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-- 
Loway - home of QueueMetrics - http://queuemetrics.com
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