[asterisk-users] Logging In / Out Agents on Asterisk 6 ???

[Jim Dickenson]

Here is what I use:

; #### Agent login logout ####
exten => *20,1,Answer()
exten => *20,n,wait(.0.5)
exten => *20,n,Read(AgentNumber,agent-user)
exten => *20,n,Set(UserID=${DB(ExtenToUser/${AgentNumber})})
exten => *20,n,GotoIf($["${UserID}"=""]?NOUSER)
exten => *20,n,Set(AgentStatus=${DB(users/${UserID}/AgentStatus)})
exten => *20,n,GotoIf($["${AgentStatus}"="1"]?VERIFY)
exten => *20,n,GotoIf($["${AgentStatus}"="2"]?VERIFY)
exten => *20,n(NOUSER),Playback(cfmc/bad-agent)
exten => *20,n,Playback(vm-goodbye)
exten => *20,n,Hangup()
exten => *20,n(VERIFY),VMAuthenticate(${AgentNumber}@ourvm)
exten => *20,n,GotoIf($["${AgentStatus}"="2"]?AGENTOFF)
exten => *20,n,Set(DB(users/${UserID}/AgentStatus)=2)
exten => *20,n,Set(DB(users/${UserID}/AgentDevice)=${CUT(CHANNEL,-,1)})
exten => 
*20,n,AddQueueMember(support,Local/Queue${AgentNumber}@ansqueue,,,,${CUT(CHA
NNEL,-,1)})
;   AQMSTATUS can be  ADDED | MEMBERALREADY | NOSUCHQUEUE
exten => *20,n,Playback(agent-loginok)
exten => *20,n,Verbose(2,Agent ${AgentNumber} added
${DB(users/${UserID}/AgentDevice)})
exten => *20,n,HangUp()
exten => *20,n(AGENTOFF),Set(DB(users/${UserID}/AgentStatus)=1)
exten => *20,n,Set(OldVal=${DB_DELETE(users/${UserID}/AgentDevice)})
exten => *20,n,RemoveQueueMember(support,Local/Queue${AgentNumber}@ansqueue)
exten => *20,n,Playback(agent-loggedoff)
exten => *20,n,Verbose(2,Agent ${AgentNumber} removed)
exten => *20,n,Hangup()


[ansqueue]
exten => _Queue.,1,Set(AgentNumber=${EXTEN:5})
exten => _Queue.,n,Set(UserID=${DB(ExtenToUser/${AgentNumber})})
exten => _Queue.,n,Set(AgentDevice=${DB(users/${UserID}/AgentDevice)})
exten => _Queue.,n,Verbose(2,Agent ${AgentNumber} status is
${DEVICE_STATE(${AgentDevice})})
exten => 
_Queue.,n,GotoIf($["${DEVICE_STATE(${AgentDevice})}"="NOT_INUSE"]?DIALIT)
exten => _Queue.,n,Busy()
exten => _Queue.,n,HangUp()
exten => _Queue.,n(DIALIT),Dial(${AgentDevice},,g)
exten => _Queue.,n,HangUp()


exten => 201,1,Answer()
exten => 201,n,Wait(0.5)
exten => 201,n,Set(qac=${QUEUE_MEMBER(support,free)})
exten => 201,n,GotoIf($[${qac} > 0]?HAVEAGNT)
exten => 201,n,Verbose(2,No agents free in support queue)
exten => 201,n,Playback(cfmc/support-no-agent)
exten => 201,n,Voicemail(201 at ourvm,u)
exten => 201,n,Playback(goodbye)
exten => 201,n,Hangup()
exten => 201,n(HAVEAGNT),Playback(cfmc/support-intro)
exten => 201,n,Verbose(2,Queuing caller for support agent)
exten => 201,n,Queue(support,nrt,,,120)
exten => 201,n,Verbose(2,Support agent did not answer call)
exten => 201,n,Voicemail(201 at ourvm,b)
exten => 201,n,Playback(goodbye)
exten => 201,n,Hangup()

-- 
Jim Dickenson
mailto:dickenson at cfmc.com

CfMC
http://www.cfmc.com/




From: David Anthony O Reilly <oreillda at tcd.ie>
Reply-To: Asterisk Users Mailing List - Non-Commercial Discussion
<asterisk-users at lists.digium.com>
Date: Fri, 15 May 2009 22:40:55 +0100
To: <asterisk-users at lists.digium.com>
Subject: [asterisk-users] Logging In / Out Agents on Asterisk 6 ???

Hi everybody

Did anybody by any chance ever work out how to log in and out agents on
Asterisk 6+?

I used to have it working perfect in Asterisk 1.2 but since I upgraded to 6
the agent login functions are gone and the readme file that came with it
made no sense to me.

I noticed somebody on the net posted that they had the same problem but used
Voicemail to authenticate users, but that seemed a nightmare as I don't use
voicemail.

As a work around I have all agents online from the conf files and I use Do
Not Disturb on the phones but this isn't a nice function as it means other
calls outside of the queue cannot come in as all are blocked so not a great
login/logout function.

If anybody could help provide a sample of how they did it on 6 I would be
extremely grateful and will create a WIKI page on it for others as I have
been very unlucky trying to work this out.

Many thanks
David O'Reilly

note-I use extensions.ael but I am sure any code that is for extensions.conf
will be easily convertable as I love AEL
-- 
_________________________________________

Mr. David Anthony O'Reilly, M.Sc (Mob), B.Sc Comp (Hons)

M.Sc MOB Postgraduate @ University College Cork, Ireland - M.Sc (Mob) - 2009

Computer Science Graduate of The University of Dublin, Trinity College -
B.Sc (Comp) 2008

Email: oreillda at tcd.ie    /    dor3 at student.cs.ucc.ie
Tel: +353 (0) 86 030 60 32
_________________________________________


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