[asterisk-users] advice on OrderlyStats (or other cc software)

[Louis-David Mitterrand]

On Mon, May 04, 2009 at 10:04:53PM +1000, Rob Hillis wrote:
> Louis-David Mitterrand wrote:
> > Hi,
> >
> > Is anyone here using OrderlyStats with asterisk in a call center
> > setting? If so what what is your experience with it? Is that software
> > really free for asterisk users?
> >
> > Or is there a better option out there?
> 
> The short answer is OrderlyStats isn't really free for Asterisk.
> 
> The long answer is that OrderlyStats is free for Asterisk systems with
> two or less agents.  That's really only applicable for the tiniest of
> call centres.
> 
> I haven't used OrderlyStats, so I can't speak for the relative merits of
> it.  However, I have used QueueMetrics (which incidentally is /also/
> free for call centres of two or less simultaneous agents)  and am fairly
> happy with it.  It's not spectacularly pretty - only the latest version
> has begun to introduce graphs and charts, but it's functional.  The
> price is similar to that of OrderlyStats and the licence you purchase
> for both of them is time limited - 4 years in the case of QueueMetrics,
> 5 for OrderlyStats.  QueueMetrics will offer a 50% discount for
> non-profit organisations - I don't know whether OrderlyStats offers the
> same thing or not.

Thank you Rob for the detailed and informative answser. Much
appreciated.