[asterisk-users] Problem with Verizon Wireless

[Jason Aarons (US)]

Nextel does that, pickups up after x rings and says 'The Nextel subscriber you are trying to reach is unavailable, please try your call again later".
 
I'm not sure what Verizon or Nextel called this "feature" or what advantage is it for the carrier to play it versus just letting it ring forever...
 
In general I've had similar issues, customers want voicemail and single number reach delivers the call to the device that answers, be it a home answering machine, cell phone voicemail, etc.  I haven't had a customer keep single number reach as one call in can burn 4 or more channels out to each device.  Doesn't scale real well.

________________________________

From: asterisk-users-bounces at lists.digium.com on behalf of drew einhorn
Sent: Mon 3/16/2009 7:27 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: [asterisk-users] Problem with Verizon Wireless



Hi,

I'm having a problem with Verizon Wireless,
I'm hoping someone here knows the right way
to phrase the trouble report so it gets to someone
at Verizon who can solve the problem.

We have DIDs that simultaneously ring on
voip lines, and Cell numbers.

Verizon voicemail is turned off.

Every thing works the way it's supposed to,
UNLESS one of the cellphones is turned off,
or in a remote location where it is too far away
from a cell tower.  Verizon searches their network
and if they cannot find the cell phone, they pick
up the call and generate a voice error message.

Or if the cell lines are busy they generate busy
signal.

I need to know the right incantation to use with
Verizon to get them to just let the cell lines
ring until either some picks up a voip line,
or the voip voicemail picks up the call.

--
Drew Einhorn

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