[asterisk-users] Problem with Verizon Wireless

[drew einhorn]

Hi,

I'm having a problem with Verizon Wireless,
I'm hoping someone here knows the right way
to phrase the trouble report so it gets to someone
at Verizon who can solve the problem.

We have DIDs that simultaneously ring on
voip lines, and Cell numbers.

Verizon voicemail is turned off.

Every thing works the way it's supposed to,
UNLESS one of the cellphones is turned off,
or in a remote location where it is too far away
from a cell tower.  Verizon searches their network
and if they cannot find the cell phone, they pick
up the call and generate a voice error message.

Or if the cell lines are busy they generate busy
signal.

I need to know the right incantation to use with
Verizon to get them to just let the cell lines
ring until either some picks up a voip line,
or the voip voicemail picks up the call.

-- 
Drew Einhorn