[asterisk-users] Skill based routing
Rupert Utteridge - Digital Techniques (Austalia) Limited
rupertu at dtasia.com.au
Fri Jul 17 01:48:26 CDT 2009
We are trying to implement skill based routing for agents in a support
centre based on the agent login. Has anyone had any experience with this and
what was the outcome?
Can anyone share their ideas on this?
Rupert
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