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<p class=MsoNormal><font size=3 face=Arial><span style='font-size:12.0pt'>We are
trying to implement skill based routing for agents in a support centre based on
the agent login. Has anyone had any experience with this and what was the outcome?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face=Arial><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face=Arial><span style='font-size:12.0pt'>Can
anyone share their ideas on this?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face=Arial><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><font size=3 face=Arial><span style='font-size:12.0pt'>Rupert</span><o:p></o:p></font></p>
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<p class=MsoNormal><font size=3 face=Arial><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
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