[asterisk-users] Grandstream 2010 and blinky lights

[Julian Lyndon-Smith]

Thanks for the info. We've managed to achieve or goal using 1.4 and a 
few hacks.

1) When the agent logs in / logs out, we rewrite the part of the 
dialplan for the hints and reload the dialplan 10 seconds after the 
*last* login / logout
2) For the MWI, we give each phone a "fake" voicemail (let's say 
_0001_). When an agent logs in, we link

/var/spool/asterisk/voicemail/_0001_ to
/var/spool/asterisk/voicemail/[mailbox]

(where [mailbox] is the mailbox of the agent) and when they log out, we 
remove /var/spool/asterisk/voicemail/_0001_

This seems to work - the MWI lights up / off depending on the new vm 
within a couple of seconds

3) When checking for voicemail, each phone is configured to dial 0000 - 
the dialplan then checks the callerid (set by #1) and gets the mailbox 
for the agent.

As I said, a bit of a hack, but it works for me ;) I know that this 
won't work for 1.6, but we are coming up with an alternative plan using 
Minivm

Julian

Andrew Thomas wrote:
> The quick answer is 'no'.
>
> It is not currently possible to monitor 'hints' for Agents - as an Agent
> never actually dials out (the device does).
>
> Even exten => 1234,hint,Agent/1234 won't work - as the 'core show hints'
> will show the agent as 'notinuse' when they can be.
>
> There are ways around it (I used a mixture of php and mysql) - but even
> these are not ideal (especially if you have a large dial plan). 
>
> Clue : exten 1234,hint,SIP/ABC works - you just need to change the ABC
> bit every time an agent logs in our out.
>
> This then gives you the lovely job of lighting any MWI lamps for that
> user as well.  Oh the joys of Asterisk and hotdesking!
>
> HTH
> 	 	
> Andrew Thomas
> Technical Services Manager
> DataVox Ltd
> Saddleworth Business Centre
> Huddersfield Road
> Delph, Oldham
> OL3 5DF 	
> 	
>  	  	
>
> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com
> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Julian
> Lyndon-Smith
> Sent: 02 July 2009 17:34
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: [asterisk-users] Grandstream 2010 and blinky lights
>
> I am using 1.4, and have the above device, and it worked really well 
> with monitoring 18 "hints" aka devices.
>
> Now, I've moved us to a hotdesking paradigm where the user is the 
> "extension" not the device. IOW if I dial 1234, I will get user 1234 
> (who happens to log on to device ABC today, and DEF tomorrow).
>
> Can I make the GXP monitor user 1234, not extension 1234 ?
>
> Julian
>
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