[asterisk-users] TAPI and Asterisk

[Jeff LaCoursiere]

Following up my own thread, I am kicking myself for quickly posting 
without doing a bit of research.  Apparently (no surprise) this 
integration of Outlook and Asterisk is very old news, and there are many 
projects out there.  Anyone dealt with Thirdlane?

http://www.thirdlane.com/products/thirdlane-dialer

This seems to be just the ticket...

Cheers,

j

On Fri, 30 Jan 2009, Jeff LaCoursiere wrote:

>
> Funny how a topic will come up that you have never dealt with before, and
> suddenly it comes up from multiple directions at the same time.  I was
> recently involved in a meeting where TAPI (which I understand only
> vaguely) was proposed as way to link a custom application to Asterisk for
> outbound and inbound call processing, much like SugarCRM and probably
> others are doing.
>
> Today I was asked by an existing client if I knew a way to synch their
> mobile device contacts with the system in some way so that they would have
> quick access to speed dial or otherwise call up a personal directory on
> their (Polycom) phones that could be synched in this manner.
>
> It struck me that the Polycom directory interface is a bit kludgy for such
> things, having no search capability and no sorting capability once loaded
> that I am aware of.  Given the meeting last week it seems that a more
> elegant solution would be to link Outlook itself with Asterisk, so "right
> clicking" a contact makes it possible to launch an outbound call.  That
> would take care of integrating a WHOLE LOT of devices, as (sadly) the MS
> contact database would be the go-between that all of these devices synch
> with in one way or another already.
>
> Is TAPI the right protocol to investigate for this purpose?  Would
> something like Fonality's HUD software bridge this gap?  Has this
> wheel already been invented?
>
> Hoping for some thoughts!
>
> Cheers,
>
> j
>
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