[asterisk-users] caller ID - handle_request_invite: Failed to authenticate user

[Lyle Giese]

Joseph wrote:
> We have a caller ID from our phone provider "Shaw Cable" (digital phone) and it was working OK until recently.
> I get an error:
>
> WARNING[6769]: chan_sip.c:8553 check_auth: username mismatch, have <4>, digest has <pstn-4444>
> NOTICE[6769]: chan_sip.c:14316 handle_request_invite: Failed to authenticate user THELMA 
> <sip:7804789998 at 10.10.0.103>;tag=50e17675d59121c4o1
>
> at this point call fails, it is not being passed through to asterisk.
>
> I'm using Linksys 3102, PSTN answer delay is set to 3sec. to allow for caller ID to pass through.
> When I decrease timing to 1sec. or eliminate it 0sec the call goes through but there is no caller ID being forwarded.
>
> It was working OK for a while.  So I'm not sure if Shaw Cable have upgraded something on their 
> digital phone or there is a problem with asterisk/
>
> <4> is a Line1
> <pstn-4444> is PSTN Line
>
>   
Have you tried to extend that delay to 5 or 6 seconds? It's possible
that caller id is being sent a second or two later/longer, but your 3
seconds is now cutting off a portion of the caller id data.

Lyle