[asterisk-users] Beware of DIDX & Super Technologies

Wed Jan 14 17:30:00 CST 2009

I think their issue is that they built their business around cheap support 
in Asain countries which is a hit or miss. I know that when I pointed out an 
obvious flaw that made them look stupid I got email that I had a $20.00 
credit with them. I never mentioned it because I did not think it was 
realavent. It seems that they try to go around their issues instead of 
dealing with them. It amazes me that they are still around.

----- Original Message ----- 
From: "Alex Balashov" <abalashov at evaristesys.com>
To: "Asterisk Users Mailing List - Non-Commercial Discussion" 
<asterisk-users at lists.digium.com>
Sent: Tuesday, January 13, 2009 9:25 AM
Subject: Re: [asterisk-users] Beware of DIDX & Super Technologies

>I also get the impression that this is a well-beaten horse, as Google
> queries such as this one tend to reveal:
>
>     site:lists.digium.com didx
>
>
> Alex Balashov wrote:
>
>> Never dealt with them personally, but I have been made to understand by
>> everyone else I know who has in no uncertain terms that:
>>
>> - Technical, billing and business-related issues abound.
>>
>> - Support is pretty much a pointless waste of time as you suggest.
>>
>> - Basic features don't work reliably.
>>
>> - Backend provisioning is broken;  numbers no longer designated as
>> active continue to be tested by their system.
>>
>> - Billing continues despite cancellation.
>>
>> - A substantial language and timezone barrier is a big impediment to
>> basic communication about routine service issues and basic customer care.
>>
>> #1 complaint about DIDX specifically is that nobody that speaks English
>> coherently or understands SIP issues on a more than passing level can be
>> reached.
>>
>> That's just what I've heard from the acquaintances I have that deal with
>> DIDX and other SuperTec entities;  I cannot claim to know independently,
>> so I can't personally endorse their opinions.  And the people I am
>> thinking of aren't really involved in Asterisk or on these lists, and so
>> they are not here to speak for themselves.  So please take that as a
>> qualification.
>>
>> Super Technologies has a marketing and product presence under a variety
>> of other domain names and brands, all commonly united by Gratuitous
>> Capitalisation of Nouns, abundant error's in basic grammar, punctuation,
>> structure, and usage of English generally.
>>
>> An additionally common feature is bizarre and eccentric whitespace
>> between words and terminating punctuation. ("Want to Use Voip ?")
>>
>> www.virtualphoneline.com
>> www.superivr.net
>> www.carrierx.org
>> www.phone2net.com
>> www.super-phone.com
>> www.ip-pabx.com
>> www.call-x.com
>> www.superpbx.net
>> www.superphonedirect.com
>> www.superphonewireless.com
>> www.schoolmanagementsystem.net
>> www.healthmanagementsystem.net
>> www.superfax.com
>> www.groovytel.com
>>
>> ... and doubtless a number of others.
>>
>> Andrew Joakimsen wrote:
>>
>>> I assume most people here know what a joke DIDX is -- but in case you
>>> didn't already know, please avoid these people.
>>>
>>> Basic features of their service don't work, their tech support
>>> refuses/drags their feet to fix them for a month and if you post
>>> publicly about them, they terminate your service.
>>>
>>> Instead of investing their effort in reading mailinglists to terminate
>>> customers maybe they should invest their efforts in fixing the issues
>>> with their service first.
>>>
>>> This is all despite the fact that they don't control the numbers they
>>> sell -- that I understood and can deal with (it never was an issue
>>> since most of the numbers we had with them were from Global Crossing
>>> -- "Vendor # 701534" in their system)
>>>
>>> Hell, I was planning to get off their service anyways, if they would
>>> have allowed me time to properly port out the numbers, they would not
>>> have created an enemy for life.
>>>
>>> ---------- Forwarded message ----------
>>> From: Rehan Allah Wala <rehan at supertec.com>
>>> Date: Sat, Jan 10, 2009 at 13:56
>>> Subject: Your DIDX account
>>> To: Andrew Joakimsen <joakimsen at gmail.com>
>>> Cc: "muneeb @ supertec. com" <muneeb at supertec.com>, suzanne at supertec.com
>>>
>>>
>>> Thank You for this email Andrew,
>>>
>>> Please move your numbers in next 3 days somewhere, we will close your
>>> account as per
>>> your request on Tuesday.
>>>
>>> Rehan
>>>
>>>> On Sat, Jan 3, 2009 at 13:09, Trixter aka Bret McDanel
>>>> <trixter at 0xdecafbad.com> wrote:
>>>>> On Sat, 2009-01-03 at 12:14 -0500, Andrew Joakimsen wrote:
>>>>>> Can you look at ticket # 702556000194?
>>>>>>
>>>>>> This is very simple:
>>>>>>
>>>>> apparently it isnt.
>>>>>
>>>>>
>>>>>> Asterisk is down, I am simulating that with the command "stop now,"
>>>>>> Calls should then go to the failover SIP address, but they do not.
>>>>>>
>>>>>> I have been back and forth for weeks with your support and they do 
>>>>>> not
>>>>>> figure it out. I am not even sure they understand what I am saying.
>>>>>>
>>>>>>
>>>>> is this related to the below request for a non-profit doing a 
>>>>> telethon?
>>>>> If it is I am confused by it.
>>>>>
>>>>> If it isnt, I am unsure what ticket system you refer to.  Additionally 
>>>>> I
>>>>> am unsure what your setup is since you havent even provided more
>>>>> information.  Odds are the equipment that is supposed to do the 
>>>>> failover
>>>>> isnt even asterisk.  Further I do not think that its a business list
>>>>> question (unless you are asking for a consultant to fix your problem
>>>>> with failover).
>>>>>
>>>>> Or was this supposed to be a private email to someone at supertec that
>>>>> you posted to a public mailing list?
>>>>>
>>>>>
>>>>>> On Tue, Dec 9, 2008 at 15:34, Suzanne Bowen <suzanne at supertec.com> 
>>>>>> wrote:
>>>>>>> There is a Northwest Florida organization http://www.linkingarms.org 
>>>>>>> who
>>>>>>> wants to have a telethon using open source telephony technologies. 
>>>>>>> If anyone
>>>>>>> reading this is interested in talking with the executive director 
>>>>>>> Kenny
>>>>>>> about this, please email me OFF the list so we won't bother the list 
>>>>>>> with
>>>>>>> further details.
>>>>>>>
>>>> You are right, the message was sent to the wrong person. But now that
>>>> this is out in the open, let me explain:
>>>>
>>>> DIDx has an "alternate ring-to" feature. So if our Asterisk server is
>>>> down, the calls can roll-over elsewhere.
>>>>
>>>> This feature is not working. The calls do roll-over, but there is no
>>>> audio (even using DIDx's own "carrierx.us" proxy) and drop a few
>>>> seconds later. Testing from a landline, the caller hears a few seconds
>>>> of silence and then a reorder tone. If we set the "alternate ring-to"
>>>> proxy as the primary ring-to, it does work. Clearly the issue is on
>>>> DIDx's end.
>>>>
>>>> I conducted my testing by issuing the "stop now" command at the CLI
>>>> and called the DID number from an AT&T landline phone.
>>>>
>>>> I was promised last week this would be looked into, fixed, etc. But no
>>>> response thusfar. I am going to stop using DIDx as it has been one big
>>>> headache. On top of this not working, the CDRs on their website are
>>>> incorrect -- either they have inept programmers or they do absolutely
>>>> no QA testing on their code -- but they'll gladly sell you a copy for
>>>> upwards of $20,000.
>>>>
>>>> _______________________________________________
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>>>
>>>
>>> Rehan Ahmed AllahWala
>>> Msn/Yahoo/GoogleTalk/Email: Rehan at Rehan.com
>>> http://www.supertec.com/ - Internet Telephony Solutions
>>> Http://www.DIDX.net - DID Number Market Place.
>>> Don't Remember Me ? Visit http://www.Rehan.com
>>>
>>> ~~~~~~~~~~~~~~~~~~~
>>> "First they ignore you, then they laugh at you, then they fight you,
>>> then you win."
>>> By Gandhi.
>>>
>>> "Live as if you were to die tomorrow. Learn as if you were to live
>>> forever." - Gandhi
>>>
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>>
>>
>
>
> -- 
> Alex Balashov
> Evariste Systems
> Web    : http://www.evaristesys.com/
> Tel    : (+1) (678) 954-0670
> Direct : (+1) (678) 954-0671
> Mobile : (+1) (678) 237-1775
>
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