[asterisk-users] Beware of DIDX & Super Technologies

Tue Jan 13 01:25:30 CST 2009

I also get the impression that this is a well-beaten horse, as Google 
queries such as this one tend to reveal:

     site:lists.digium.com didx

Alex Balashov wrote:

> Never dealt with them personally, but I have been made to understand by 
> everyone else I know who has in no uncertain terms that:
> 
> - Technical, billing and business-related issues abound.
> 
> - Support is pretty much a pointless waste of time as you suggest.
> 
> - Basic features don't work reliably.
> 
> - Backend provisioning is broken;  numbers no longer designated as 
> active continue to be tested by their system.
> 
> - Billing continues despite cancellation.
> 
> - A substantial language and timezone barrier is a big impediment to 
> basic communication about routine service issues and basic customer care.
> 
> #1 complaint about DIDX specifically is that nobody that speaks English 
> coherently or understands SIP issues on a more than passing level can be 
> reached.
> 
> That's just what I've heard from the acquaintances I have that deal with 
> DIDX and other SuperTec entities;  I cannot claim to know independently, 
> so I can't personally endorse their opinions.  And the people I am 
> thinking of aren't really involved in Asterisk or on these lists, and so 
> they are not here to speak for themselves.  So please take that as a 
> qualification.
> 
> Super Technologies has a marketing and product presence under a variety 
> of other domain names and brands, all commonly united by Gratuitous 
> Capitalisation of Nouns, abundant error's in basic grammar, punctuation, 
> structure, and usage of English generally.
> 
> An additionally common feature is bizarre and eccentric whitespace 
> between words and terminating punctuation. ("Want to Use Voip ?")
> 
> www.virtualphoneline.com
> www.superivr.net
> www.carrierx.org
> www.phone2net.com
> www.super-phone.com
> www.ip-pabx.com
> www.call-x.com
> www.superpbx.net
> www.superphonedirect.com
> www.superphonewireless.com
> www.schoolmanagementsystem.net
> www.healthmanagementsystem.net
> www.superfax.com
> www.groovytel.com
> 
> ... and doubtless a number of others.
> 
> Andrew Joakimsen wrote:
> 
>> I assume most people here know what a joke DIDX is -- but in case you
>> didn't already know, please avoid these people.
>>
>> Basic features of their service don't work, their tech support
>> refuses/drags their feet to fix them for a month and if you post
>> publicly about them, they terminate your service.
>>
>> Instead of investing their effort in reading mailinglists to terminate
>> customers maybe they should invest their efforts in fixing the issues
>> with their service first.
>>
>> This is all despite the fact that they don't control the numbers they
>> sell -- that I understood and can deal with (it never was an issue
>> since most of the numbers we had with them were from Global Crossing
>> -- "Vendor # 701534" in their system)
>>
>> Hell, I was planning to get off their service anyways, if they would
>> have allowed me time to properly port out the numbers, they would not
>> have created an enemy for life.
>>
>> ---------- Forwarded message ----------
>> From: Rehan Allah Wala <rehan at supertec.com>
>> Date: Sat, Jan 10, 2009 at 13:56
>> Subject: Your DIDX account
>> To: Andrew Joakimsen <joakimsen at gmail.com>
>> Cc: "muneeb @ supertec. com" <muneeb at supertec.com>, suzanne at supertec.com
>>
>>
>> Thank You for this email Andrew,
>>
>> Please move your numbers in next 3 days somewhere, we will close your
>> account as per
>> your request on Tuesday.
>>
>> Rehan
>>
>>> On Sat, Jan 3, 2009 at 13:09, Trixter aka Bret McDanel
>>> <trixter at 0xdecafbad.com> wrote:
>>>> On Sat, 2009-01-03 at 12:14 -0500, Andrew Joakimsen wrote:
>>>>> Can you look at ticket # 702556000194?
>>>>>
>>>>> This is very simple:
>>>>>
>>>> apparently it isnt.
>>>>
>>>>
>>>>> Asterisk is down, I am simulating that with the command "stop now,"
>>>>> Calls should then go to the failover SIP address, but they do not.
>>>>>
>>>>> I have been back and forth for weeks with your support and they do not
>>>>> figure it out. I am not even sure they understand what I am saying.
>>>>>
>>>>>
>>>> is this related to the below request for a non-profit doing a telethon?
>>>> If it is I am confused by it.
>>>>
>>>> If it isnt, I am unsure what ticket system you refer to.  Additionally I
>>>> am unsure what your setup is since you havent even provided more
>>>> information.  Odds are the equipment that is supposed to do the failover
>>>> isnt even asterisk.  Further I do not think that its a business list
>>>> question (unless you are asking for a consultant to fix your problem
>>>> with failover).
>>>>
>>>> Or was this supposed to be a private email to someone at supertec that
>>>> you posted to a public mailing list?
>>>>
>>>>
>>>>> On Tue, Dec 9, 2008 at 15:34, Suzanne Bowen <suzanne at supertec.com> wrote:
>>>>>> There is a Northwest Florida organization http://www.linkingarms.org who
>>>>>> wants to have a telethon using open source telephony technologies. If anyone
>>>>>> reading this is interested in talking with the executive director Kenny
>>>>>> about this, please email me OFF the list so we won't bother the list with
>>>>>> further details.
>>>>>>
>>> You are right, the message was sent to the wrong person. But now that
>>> this is out in the open, let me explain:
>>>
>>> DIDx has an "alternate ring-to" feature. So if our Asterisk server is
>>> down, the calls can roll-over elsewhere.
>>>
>>> This feature is not working. The calls do roll-over, but there is no
>>> audio (even using DIDx's own "carrierx.us" proxy) and drop a few
>>> seconds later. Testing from a landline, the caller hears a few seconds
>>> of silence and then a reorder tone. If we set the "alternate ring-to"
>>> proxy as the primary ring-to, it does work. Clearly the issue is on
>>> DIDx's end.
>>>
>>> I conducted my testing by issuing the "stop now" command at the CLI
>>> and called the DID number from an AT&T landline phone.
>>>
>>> I was promised last week this would be looked into, fixed, etc. But no
>>> response thusfar. I am going to stop using DIDx as it has been one big
>>> headache. On top of this not working, the CDRs on their website are
>>> incorrect -- either they have inept programmers or they do absolutely
>>> no QA testing on their code -- but they'll gladly sell you a copy for
>>> upwards of $20,000.
>>>
>>> _______________________________________________
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>>>
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>>
>>
>> Rehan Ahmed AllahWala
>> Msn/Yahoo/GoogleTalk/Email: Rehan at Rehan.com
>> http://www.supertec.com/ - Internet Telephony Solutions
>> Http://www.DIDX.net - DID Number Market Place.
>> Don't Remember Me ? Visit http://www.Rehan.com
>>
>> ~~~~~~~~~~~~~~~~~~~
>> "First they ignore you, then they laugh at you, then they fight you,
>> then you win."
>> By Gandhi.
>>
>> "Live as if you were to die tomorrow. Learn as if you were to live
>> forever." - Gandhi
>>
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> 
> 

-- 
Alex Balashov
Evariste Systems
Web    : http://www.evaristesys.com/
Tel    : (+1) (678) 954-0670
Direct : (+1) (678) 954-0671
Mobile : (+1) (678) 237-1775