[asterisk-users] Queues, SIP channel and "In Use"

[Mark Michelson]

Benoit wrote:
> Hi,
> 
> I'm a little surprised, up until 1.4.22 my agents where using an IAX
> channel to ZoIPer Softphone,
> however since after the upgrade to .22 we experienced a problem with
> hangup failure between zoiper
>  and asterisk (look like bug http://bugs.digium.com/view.php?id=13184) i
> made them switch to SIP
> instead.
> 
> Weird thing is that the 'Not In Use' warning message keep showing
> (WARNING[1863]: app_queue.c:3136 try_calling: The device state of this
> queue member, Agent/136, is still 'Not in Use' when it probably should
> not be! Please check UPGRADE.txt for correct configuration settings.)
> However, when i look at the queue a few sec after the Agent is marked
> 'in use' which wasn't the case with IAX iirc
> 
> Agent are defined using a Local channel, but we used the '/n' flag to
> passthru the status:
>         Agent/136 (Local/136 at queues/n) ..
> 
> As for the SIP peer definition i have the limitonpeer=yes in the general
> section and all peers are templated based on this:
> 
> [poste](!)
> type=friend
> host=dynamic
> qualify=yes
> call-limit=6
> 
> 
> Is their something more in can do to avoid the warning ?

I believe the use of the Local channel is what is causing the warning to appear. 
The problem is that the device state is not updated until after app_queue checks 
to see if it should display that warning. This has been brought up before, but 
since it doesn't actually adversely affect the operation of the queue, not much 
has been done. The worst you have to worry about is that warning. If you find 
the warning to be annoying, the best I can offer you is to either not log 
warnings (a bad idea, imho) or just remove that line of code from the source.

Mark Michelson