[asterisk-users] ACD, call barge, recording

[Tilghman Lesher]

On Wednesday 26 August 2009 00:30:57 Lee, John (Sydney) wrote:
> >  1) Can ACD (Automatic Call Distribution) service work with asterisk, and
> > how to set up ACD in asterisk ?
>
> You can (and it is better to) write your own code in Asterisk.

I'm not sure why.  The Queue app works fine.

> >  2) How call barging can set up in asterisk ?
>
> There is a zap barge cmd - not sure if this is what you want.

ChanSpy is probably what he wants.

> > 3) How call recording can set up in asterisk?
>
> You can set up one-touch recording pretty easily.

Note that that's in features.conf.  If the OP wants to simply
record all calls, using MixMonitor is probably a better solution.

> Please check voip-info.org

Voip-info is often wrong, depends upon 3rd party modules not distributed
with Asterisk, and leads to more confusion, rather than clarifying issues.

-- 
Tilghman & Teryl
with Peter, Cottontail, Midnight, Thumper, & Johnny (bunnies)
and Harry, BB, & George (dogs)