[asterisk-users] A problem with recoding agents calls via monitor

[Hooman Peiro]

Thanks for your response cause I really need the answer of my problem,
yes I made a mysql database that cdr data is being saved there. but I
checked config files, there is no cdr_mysql.conf file cause we use cdr_odbc
file. in cdr_odbc there is not any setting for user field. we also set in
cdr_custom to put data in userfield but userfield is empty.

what should I do?

thanks,

On Mon, Aug 10, 2009 at 6:30 PM, Miguel Molina <mmolina at millenium.com.co>wrote:

> Hooman Peiro escribió:
> > Hello everyone,
> Hey
> > I can not get the name of the recoding file of agents calls. I set
> > agents.conf as following:
> >
> > ; Insert into CDR userfield a name of the the created recording
> > ; By default it's turned off.
> > createlink=yes
> > ;
> > as you can see I set createlink=yes so name of the recoding file
> > should be inserted in userfield column of cdr. But it doesn't work.
> > because the file is created but userfield is empty.
> >
> > Any solution to this problem is really appreciated. If you need more
> > information you can ask me.
> >
> Are you storing the CDR in a database? What kind? Or are you checking
> the plain CSV CDR file?
>
> Supposing that you have a MySQL backend, you should have the userfield=1
> setting in cdr_mysql.conf to tell the backend to save the userfield of
> the record.
>
> Cheers,
>
> --
> Ing. Miguel Molina
> Grupo de Tecnología
> Millenium Phone Center
>
>
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