[asterisk-users] Newbie Polycom: ACD AgentLogin display on phone

[Paul Hales]

I played with the Polycom login/logout function about a year ago, and it 
looked brilliant.

I could never get it to work, but at the time I had both Polycom and 
Digium agree that it would be worth getting running.

I ran out of time on that project, and have never re-visited it. But it 
would be a great feature to get working!

PaulH


Lee, John (Sydney) wrote:
> I have been coding my own IVR for ACD (aka queue) using Polycom phones
> using AEL2. In particular, I have coded my own AgentCallbackLogin
> because a) cmd AgentCallbackLogin() is buggy and will not be supported
> by dev anymore b) I can put in features like hotdesking and additional
> validation like prohibiting repeated logins and current phone already
> logged on by other agent and so forth.
>
> Having said that, that still leaves one feature not available which is a
> visible display on the Polycom phone that an agent has already logged on
> to the phone.
>
> I searched the mailing list up and low and there were some sketchy notes
> about bweschke had developed a patch which could understand the
> acd-login-logout of Polycom phones.  However, I hope someone can answer
> the following questions for me.
>
> a) Is bweschke's patch available in the current version or do we have to
> download and install it separately?
>
> b) Does bweschke's patch only interface with the AgentLogin() command?
> In other words, after we enabled the acd-login-logout parameters in the
> Polycom config files and we pressed the key on the phone, will the phone
> then basically initiate an AgentLogin() command to the Asterisk server?
> And does the light beside the key shows red to signify that an agent has
> logged on successfully.
>
> c) I have coded my own Agent Login and Logout extension and it would be
> great if the softkey could call my own agent login and logout extension
> (this bit is easy) and then showing the red light if it is a successful
> login (hard?).  
>
> Any thoughts?
>
>
>
>
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