[asterisk-users] Newbie Polycom: ACD AgentLogin display on phone

[Lee, John (Sydney)]

I have been coding my own IVR for ACD (aka queue) using Polycom phones
using AEL2. In particular, I have coded my own AgentCallbackLogin
because a) cmd AgentCallbackLogin() is buggy and will not be supported
by dev anymore b) I can put in features like hotdesking and additional
validation like prohibiting repeated logins and current phone already
logged on by other agent and so forth.

Having said that, that still leaves one feature not available which is a
visible display on the Polycom phone that an agent has already logged on
to the phone.

I searched the mailing list up and low and there were some sketchy notes
about bweschke had developed a patch which could understand the
acd-login-logout of Polycom phones.  However, I hope someone can answer
the following questions for me.

a) Is bweschke's patch available in the current version or do we have to
download and install it separately?

b) Does bweschke's patch only interface with the AgentLogin() command?
In other words, after we enabled the acd-login-logout parameters in the
Polycom config files and we pressed the key on the phone, will the phone
then basically initiate an AgentLogin() command to the Asterisk server?
And does the light beside the key shows red to signify that an agent has
logged on successfully.

c) I have coded my own Agent Login and Logout extension and it would be
great if the softkey could call my own agent login and logout extension
(this bit is easy) and then showing the red light if it is a successful
login (hard?).  

Any thoughts?