[asterisk-users] Question on Dynamic Queue and Agent

[mark morreny]

Dear Mark,

Here is my queue_member table, is this how it should look?

mysql> SELECT * FROM queue_member_table WHERE interface LIKE '%' AND
queue_name = 'Support' ORDER BY interface
    -> ;
+----------+------------+------------+-----------+---------+--------+
| uniqueid | membername | queue_name | interface | penalty | paused |
+----------+------------+------------+-----------+---------+--------+
|        3 | 101        | Support    | Agent/101 |    NULL |   NULL |
|        4 | 102        | Support    | Agent/102 |    NULL |   NULL |
+----------+------------+------------+-----------+---------+--------+


Many thanks,
Mark

On Sat, Mar 29, 2008 at 2:19 AM, mark morreny <markmorreny at gmail.com> wrote:

> Dear Mark,
>
> I did also populate members to the queue_member_table.  The output of
> "show queue" also tells me that Asterisk read the member info too.  When I
> tried to access the queue, it said"Unable to join queue 'Support'"  What
> do you think may have gone wrong?  Also, how would I be able to add a
> login/logoff function for the members in the queue?  I could not get
> agentcallbacklogin to work with realtime queue.   Does it work?
>
> Thank you so much for your help.
> Thanks,
> Mark
>
>
> On Sat, Mar 29, 2008 at 1:49 AM, Mark Michelson <mmichelson at digium.com>
> wrote:
>
> > mark morreny wrote:
> > > Dear Asterisk-User friends,
> > >
> > > After realtime queues are defined, how does it work with the agents?
> > > There seems to be no db table for agents.
> > >
> > > If I can't define agents for the realtime queues in the db, how can
> > > agent login/logoff be done?
> > >
> > > Thanks alot for your help.
> > >
> > > Thanks,
> > > Mark
> >
> > There is a table for dynamic realtime queue members, called
> > "queue_members" by
> > default. If you are using Asterisk 1.4, this table should have a column
> > for the
> > queue to which that member belongs, the interface on which the member
> > receives
> > calls, the queue member's name, the member's penalty, and a boolean
> > column for
> > determining if the member is paused.
> >
> > Mark Michelson
> >
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