[asterisk-users] RES: php web chat + asterisk -> callcenter

[Carlos Carvalhar]

Hello,

Thanks for all the tips.

But I'm totally lost at asterisk's world lol

For example, which property do I have to set to make a call center operator
busy? 
How can I get the next client in the queue?
Can I have just one queue for web chat and phone calls? Can it be
integrated?
And about email and msn...is it possible to make a sort of Babel queue? 
Through many communications ways, such as email, msn, chat, and phone, can
all they be at the same queue?

Thanks,
Carlos






> Hello,
>
>
>
> How can I make a live chat (mainly text, but with voice/video chat if
> possible) interacting with asterisk?
>
> Can asterisk control simultaneously the queue between people calling 
> by phone and people by web chat?
>
>
>
> At my work, there is a call center using asterisk to control the queue 
> of the clients (by phone) already. This part is ok.
>
> But now I need to make a chat room at the website and someone of the 
> call center will need to answer that client.
>
>
>
> So my doubt is how to implement a solution that identifies an operator 
> who is free and put him to talk by chat and then make him busy to phone
calls.
>
> After the web chat is finished, the operator turns automatically free
again.
>
>
>
> I'm planning to use php to set an asterisk variable telling the agent 
> is free or busy.
>
> Can you tell me the asterisk apis involved with busy agents?
>
> Eg.: how do I set one agent as busy? I can set it by php, don't I?
>
>
>
> Is there any software like this one, Centriphone Millennium, for free?
>
>  <http://www.vocalcom.com/asterisk.html>
> http://www.vocalcom.com/asterisk.html
>
>
>
> Is there any free solution?
>
>
>
> Where can I find information about how to settle asterisk variables 
> (to get and to set) with php programming?
>
>
>
> I need to make a php page that settles a property of asterisk in runtime.
>
> Is it possible? How do I do it?
>
>
>
> Thanks in advance,
>
> Carlos
>
>
>
>