[asterisk-users] php web chat + asterisk -> callcenter

[Faraz Khan]

Obviously asterisk has nothing to do with your web-chat component. Are  
you writing this 'chat' application yourself? If you are, then when  
the person is IN chat, simply make a LDAP or a Mysql entry somewhere.  
Asterisk can simply read that entry to decide whether the user is on  
web chat or not. Doesnt that work?

Quoting Carlos Carvalhar <ccarvalhar at globalnova.com.br>:

> Hello,
>
>
>
> How can I make a live chat (mainly text, but with voice/video chat if
> possible) interacting with asterisk?
>
> Can asterisk control simultaneously the queue between people calling by
> phone and people by web chat?
>
>
>
> At my work, there is a call center using asterisk to control the queue of
> the clients (by phone) already. This part is ok.
>
> But now I need to make a chat room at the website and someone of the call
> center will need to answer that client.
>
>
>
> So my doubt is how to implement a solution that identifies an operator who
> is free and put him to talk by chat and then make him busy to phone calls.
>
> After the web chat is finished, the operator turns automatically free again.
>
>
>
> I'm planning to use php to set an asterisk variable telling the agent is
> free or busy.
>
> Can you tell me the asterisk apis involved with busy agents?
>
> Eg.: how do I set one agent as busy? I can set it by php, don't I?
>
>
>
> Is there any software like this one, Centriphone Millennium, for free?
>
>  <http://www.vocalcom.com/asterisk.html>
> http://www.vocalcom.com/asterisk.html
>
>
>
> Is there any free solution?
>
>
>
> Where can I find information about how to settle asterisk variables (to get
> and to set) with php programming?
>
>
>
> I need to make a php page that settles a property of asterisk in runtime.
>
> Is it possible? How do I do it?
>
>
>
> Thanks in advance,
>
> Carlos
>
>
>
>



-- 
Faraz R Khan
Chief Architect
Emergen Consulting Pvt Ltd
www.emergen.biz