[asterisk-users] queue members randomly become paused after upgrade to Asterisk 1.4

[Giorgio Incantalupo]

Hi Mark,

I assure my queues.conf is full of autopause = no, in the singles and 
general contexts (I'm not sure where to put it 'cause I found no docs 
about it).
Moreover, this morning I checked my Asterisk with "show queues" and I 
found another surprise:

      SIP/17 with penalty 1 (paused) (Not in use) has taken no calls yet
      SIP/50 with penalty 1 (paused) (Unavailable) has taken no calls yet

How can an unavailable phone (it is not connected on LAN) be paused??? 
So I wonder...what is the rule that makes a phone "paused", then?
Another thing I do not understand...when I restart Asterisk, my bunch of 
disconnected phones have different status....IAX phones are marked with 
Invalid while SIP are marked with Unavailable...why? What's the difference?
The mystery goes on....

Ah..I forgot to say I do not use agents but only static queues, no real 
time stuff.

Giorgio


Mark Michelson wrote:
> Giorgio Incantalupo wrote:
>   
>> Hi Mark,
>>
>> it is "show queues" I use to see if phones are paused or not. The phones 
>> I'm using for tests are all SIP phones.
>> Yes, what you are supposing could be right...Asterisk could see the 
>> phones as "stuck".
>> I'm still investigating, making test on my 1.4 box and I have noticed 
>> some other strange things about the phones. Some phones when normally 
>> used (I made a test making an outbound call) are seen as "paused (In 
>> use)" while other are marked as "In Use" only:
>>
>> (from Asterisk CLI):
>>
>> SIP/8 with penalty 1 (In use) has taken 1 calls (last was 3247 secs 
>> ago)    (my phone)
>> SIP/36 with penalty 1 (paused) (In use) has taken no calls yet    (my 
>> test phone)
>>
>> The phones are the same model and have same sip.conf definition.
>> The queues.conf definitions are the same for the two queues the phones 
>> are in.
>> I do not know why "queues show" shows paused or not for similar phones.
>> Can this be useful!?!?
>>
>> Giorgio
>>     
>>     
>
> The only way that a phone should become automatically paused is if the autopause 
> option is set in queues.conf for the queue. There are ways through the dialplan 
> and manager to manually pause a queue member, but there are no other ways for a 
> member to become automatically paused.
>
> That being said, it could be that you have discovered some sort of bug in 1.4. 
> When does this appear to happen? Does it happen randomly or is the situation 
> reproduceable?
>
> Mark Michelson
>
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