[asterisk-users] queue members randomly become paused after upgrade to Asterisk 1.4

[Giorgio Incantalupo]

Hi Mark,

it is "show queues" I use to see if phones are paused or not. The phones 
I'm using for tests are all SIP phones.
Yes, what you are supposing could be right...Asterisk could see the 
phones as "stuck".
I'm still investigating, making test on my 1.4 box and I have noticed 
some other strange things about the phones. Some phones when normally 
used (I made a test making an outbound call) are seen as "paused (In 
use)" while other are marked as "In Use" only:

(from Asterisk CLI):

SIP/8 with penalty 1 (In use) has taken 1 calls (last was 3247 secs 
ago)    (my phone)
SIP/36 with penalty 1 (paused) (In use) has taken no calls yet    (my 
test phone)

The phones are the same model and have same sip.conf definition.
The queues.conf definitions are the same for the two queues the phones 
are in.
I do not know why "queues show" shows paused or not for similar phones.
Can this be useful!?!?

Giorgio


Mark Michelson wrote:
> Giorgio Incantalupo wrote:
>   
>> Hi all,
>>
>> I have upgraded my Asterisk box from 1.2.x to 1.4.x version: it seems 
>> that sometimes some phones become paused and cannot receive calls 
>> anymore. I tried to set autopause = no in every section of my 
>> queues.conf but nothing changes....
>> Anybody knows why a phone becomes paused? Is it an Asterisk 1.4 bug or 
>> there is a particular reason for this behaviour?
>>
>> Thank you.
>>
>> Giorgio.
>>     
>
> Are you sure that the phones in question are actually paused? What is displayed 
> when running the "queues show" command from the CLI? It could be that the device 
> state for the queue member has become "stuck." What types of channels do you use 
> for your queue members?
>
> Mark Michelson
>
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