[asterisk-users] Asterisk as an IVR solution

[Douglas Garstang]

Admittedly I have not used the ExternalIVR app. Is it any good?

I'm not sure I agree that Asterisk is GOOD for building IVR's. Sure, it can do it, but boy it is UGLY. There's also the fact that you can't call Backgound() in a macro, which forces you to use Read() which won't accept a timeout of <1s. There's no DTMF background detection while playing SayDigits so you have to roll your own by calling an external AGI and concatenating sound files. Yuck. By the time you code in logic for handling timeouts and incorrect responses to menu's with all the gotos and what-not, it turns into a god aweful mess.

Sure, you can do it.

Doug.




----- Original Message ----
From: Steve Totaro <stotaro at totarotechnologies.com>
To: Asterisk Users Mailing List - Non-Commercial Discussion <asterisk-users at lists.digium.com>
Sent: Thursday, July 10, 2008 10:37:55 AM
Subject: Re: [asterisk-users] Asterisk as an IVR solution




On Thu, Jul 10, 2008 at 1:25 PM, Mark Carpenter <mark at sixvoices.com> wrote:

Hi.

We are building an application that will provide users with the ability to call in and report an absence. The caller will have to validate themselves and the call tree will be dynamic, based on data in a MySQL database. We will have many customers, each calling a separate phone number, each having a different call tree. New customers will be added regularly and we do not want a solution that requires extensive programming each time (the call trees are different in subtle ways from each other).

Is Asterisk a great solution for this? If not do you know what would? If so, we need someone to help us set it up, can you suggest someone?

Thanks in advance. Best.

Mark

Asterisk certainly is a great solution for this.  If you find you need or want extra flexibility,  the external IVR app.  http://www.voip-info.org/wiki/index.php?page=Asterisk+cmd+ExternalIVR

Thanks,
Steve Totaro



      
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20080710/06c22161/attachment.htm