[asterisk-users] Wait in Queue for 120 seconds for agent A to become free, THEN ring next agent

[Kev S]

Sorry to be painful, But how do i set the queue timeout?

Regards
Kev

Lenz wrote:
> You create three queues: queue A has only agent A, queue B only agent B,  
> and queue C only agent C.
> You call the firts queue witha timeout of 120 seconds; if call timed out,  
> you call queue B with a timeout of 120 seconds and so on.
> One note: this does not sound great from a service-level point of view :-)
> l.
>
>
>
> On Mon, 04 Feb 2008 06:13:17 +0100, Kev S <kev at mailcall.com.au> wrote:
>
>   
>> Hi all
>>
>> Just trying to set up a queue and wondering if this is possible.
>>
>> We have 3 agents, One of them is sort of the first point of contact
>>
>> What i am looking to do is
>>
>> 1. Someone rings the queue.
>>
>> 2. It rings Agent A.. If Agent A is on the phone then put them on hold
>> for 120 seconds, and if Agent A gets off the phone within those 120
>> seconds, put the call to them.
>>
>> 3. If 120 seconds expires, then call agent B, if B rings out, Call agent  
>> C
>>
>> So all i need is for the call to wait 120 seconds for agent A to get off
>> the phone. Then progress the call if they dont.
>>
>> Is this possible? If so, any pointers?
>>
>> Cheers
>> - Kev
>>
>>     
>
>
>
>   


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