[asterisk-users] Wait in Queue for 120 seconds for agent A to become free, THEN ring next agent

[Lenz]

You create three queues: queue A has only agent A, queue B only agent B,  
and queue C only agent C.
You call the firts queue witha timeout of 120 seconds; if call timed out,  
you call queue B with a timeout of 120 seconds and so on.
One note: this does not sound great from a service-level point of view :-)
l.



On Mon, 04 Feb 2008 06:13:17 +0100, Kev S <kev at mailcall.com.au> wrote:

> Hi all
>
> Just trying to set up a queue and wondering if this is possible.
>
> We have 3 agents, One of them is sort of the first point of contact
>
> What i am looking to do is
>
> 1. Someone rings the queue.
>
> 2. It rings Agent A.. If Agent A is on the phone then put them on hold
> for 120 seconds, and if Agent A gets off the phone within those 120
> seconds, put the call to them.
>
> 3. If 120 seconds expires, then call agent B, if B rings out, Call agent  
> C
>
> So all i need is for the call to wait 120 seconds for agent A to get off
> the phone. Then progress the call if they dont.
>
> Is this possible? If so, any pointers?
>
> Cheers
> - Kev
>



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