[asterisk-users] Remote Call Center Agents and Asterisk?

[d4rk f1br]

Anyone using Asterisk in a Call Center environment?  And more importantly is
anyone supporting home based remote call center agents with an Asterisk
backend?

My experience with Asterisk is limited, however I have set it up and
installed it previously and had it working for home usage and for simply
playing around.  My background however is with Cisco CallManager, Cisco
IPCCX for call centers as well as a mixed bag of other big name systems.

I am simply researching and investigating different possibilites and
solutions for a project at this point.  Pursuing as many avenues as possible
and trying to setup various test beds and labs if you will to accomplish the
goal of one day rolling out home based remote call center agents.

Look forward to hearing from others about this.  Looking to hear of any
success stories, as well not so successful stories.  Trials and
tribulations, good and bad experiences and where that left you.  I know
others have at the least done exactly what I am doing and have researched
and entertained various ideas regarding this model of home based agents so
hopefully this message can be a catalyst for further disscussion around this
trend.
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