<div>Anyone using Asterisk in a Call Center environment? And more importantly is anyone supporting home based remote call center agents with an Asterisk backend?</div>
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<div>My experience with Asterisk is limited, however I have set it up and installed it previously and had it working for home usage and for simply playing around. My background however is with Cisco CallManager, Cisco IPCCX for call centers as well as a mixed bag of other big name systems.</div>
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<div>I am simply researching and investigating different possibilites and solutions for a project at this point. Pursuing as many avenues as possible and trying to setup various test beds and labs if you will to accomplish the goal of one day rolling out home based remote call center agents.</div>
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<div>Look forward to hearing from others about this. Looking to hear of any success stories, as well not so successful stories. Trials and tribulations, good and bad experiences and where that left you. I know others have at the least done exactly what I am doing and have researched and entertained various ideas regarding this model of home based agents so hopefully this message can be a catalyst for further disscussion around this trend.</div>