[asterisk-users] Call monitor/barge/train

[Mark Hamilton]

Hi,

 

I'm planning on migrating someone who uses a very mature system. They would
be logging in either as AgentLogin() or AQM. The main requirement however,
is:

The supervisor will have a control panel, where he will see how many of his
agents are on call. If they are, he can "right-click" on the agent and get
the options Call Monitor (where the super just listens in on the call, or
new reps can listenin), Call Train (where the super and agent can talk to
each other for training, but the customer doesn't hear them, or older reps
can train newer reps), Call Barge (where everyone can hear everyone else,
super agent and caller)

 

How or what can facilitate this?

 

Thanks!

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