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<p class=MsoNormal>Hi,<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I’m planning on migrating someone who uses a very
mature system. They would be logging in either as AgentLogin() or AQM. The main
requirement however, is:<o:p></o:p></p>
<p class=MsoNormal>The supervisor will have a control panel, where he will see
how many of his agents are on call. If they are, he can “right-click”
on the agent and get the options Call Monitor (where the super just listens in
on the call, or new reps can listenin), Call Train (where the super and agent
can talk to each other for training, but the customer doesn’t hear them,
or older reps can train newer reps), Call Barge (where everyone can hear everyone
else, super agent and caller)<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>How or what can facilitate this?<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Thanks!<o:p></o:p></p>
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