[asterisk-users] Problems with queue member status

[Daniel - Asterisk]

Hi everyone,

I really need your help. Just now my queue member status are not being
refreshed correctly, when a call is answered the status is set as UNKNOWN
instead of IN USE. After the call is hanged up the state persists as
UNKNOWN.

I have tried using module reload app_queue.so  but the only result is that
every agent is NOT IN USE , and after a new call its state is UNKNOWN again

There is anything I can do right now? I can´t stop the PBX at this moment.
By the way, I´ve tried to make an upgrade without succes, does anyone send
me a link to learn about it?

I´m using 1.4.17 version.

*BEFORE RELOADING APP_QUEUE.SO*
[root at pbx ~]# asterisk -rx "queue show"
SALES      has 0 calls (max unlimited) in 'rrmemory' strategy (0s holdtime),
W:0, C:7, A:0, SL:28.6% within 0s
   Members:
      Local/802 at call-to-agent/n (dynamic) (Unknown) has taken 7 calls (last
was 220 secs ago)
      Local/833 at call-to-agent/n (dynamic) (Unknown) has taken 14 calls (last
was 599 secs ago)
      Local/831 at call-to-agent/n (dynamic) (Unknown) has taken no calls yet
      Local/864 at call-to-agent/n (dynamic) (Not in use) has taken 2 calls
(last was 300 secs ago)
      Local/829 at call-to-agent/n (dynamic) (Unknown) has taken 6 calls (last
was 331 secs ago)
      Local/828 at call-to-agent/n (dynamic) (Unknown) has taken 6 calls (last
was 190 secs ago)
      Local/825 at call-to-agent/n (dynamic) (Not in use) has taken 7 calls
(last was 278 secs ago)
      Local/819 at call-to-agent/n (dynamic) (Not in use) has taken 2 calls
(last was 312 secs ago)
      Local/815 at call-to-agent/n (dynamic) (Not in use) has taken no calls
yet

*AFTER BEING RELOADED APP_QUEUE.SO:*
SALES     has 0 calls (max unlimited) in 'rrmemory' strategy (0s holdtime),
W:0, C:1, A:0, SL:100.0% within 0s
   Members:
      Local/802 at call-to-agent/n (dynamic) (Not in use) has taken 8 calls
(last was 197 secs ago)
      Local/833 at call-to-agent/n (dynamic) (Not in use) has taken 15 calls
(last was 439 secs ago)
      Local/831 at call-to-agent/n (dynamic) (Not in use) has taken 1 calls
(last was 350 secs ago)
      Local/864 at call-to-agent/n (dynamic) (Not in use) has taken 3 calls
(last was 81 secs ago)
      Local/829 at call-to-agent/n (dynamic) (Not in use) has taken 8 calls
(last was 186 secs ago)
      Local/828 at call-to-agent/n (dynamic) (Not in use) has taken 7 calls
(last was 216 secs ago)
      Local/825 at call-to-agent/n (dynamic) (Not in use) has taken 8 calls
(last was 335 secs ago)
      Local/819 at call-to-agent/n (dynamic) (Not in use) has taken 3 calls
(last was 4 secs ago)
      Local/815 at call-to-agent/n (dynamic) (Not in use) has taken 1 calls
(last was 275 secs ago)
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