<div dir="ltr">Hi everyone,<br><br>I really need your help. Just now my queue member status are not being refreshed correctly, when a call is answered the status is set as UNKNOWN instead of IN USE. After the call is hanged up the state persists as UNKNOWN. <br>
<br>I have tried using module reload app_queue.so but the only result is
that every agent is NOT IN USE , and after a new call its state is
UNKNOWN again<br>
<br>There is anything I can do right now? I can´t stop the PBX at this moment. By the way, I´ve tried to make an upgrade without succes, does anyone send me a link to learn about it?<br><br>I´m using 1.4.17 version.<br><br>
<b><i>BEFORE RELOADING APP_QUEUE.SO</i></b><br>[root@pbx ~]# asterisk -rx "queue show"<br>SALES has 0 calls (max unlimited) in 'rrmemory' strategy (0s holdtime), W:0, C:7, A:0, SL:28.6% within 0s<br>
Members:<br> Local/802@call-to-agent/n (dynamic) (Unknown) has taken 7 calls (last was 220 secs ago)<br> Local/833@call-to-agent/n (dynamic) (Unknown) has taken 14 calls (last was 599 secs ago)<br> Local/831@call-to-agent/n (dynamic) (Unknown) has taken no calls yet<br>
Local/864@call-to-agent/n (dynamic) (Not in use) has taken 2 calls (last was 300 secs ago)<br> Local/829@call-to-agent/n (dynamic) (Unknown) has taken 6 calls (last was 331 secs ago)<br> Local/828@call-to-agent/n (dynamic) (Unknown) has taken 6 calls (last was 190 secs ago)<br>
Local/825@call-to-agent/n (dynamic) (Not in use) has taken 7 calls (last was 278 secs ago)<br> Local/819@call-to-agent/n (dynamic) (Not in use) has taken 2 calls (last was 312 secs ago)<br> Local/815@call-to-agent/n (dynamic) (Not in use) has taken no calls yet<br>
<br><b><i>AFTER BEING RELOADED APP_QUEUE.SO:</i></b><br>SALES has 0 calls (max unlimited) in 'rrmemory' strategy (0s holdtime), W:0, C:1, A:0, SL:100.0% within 0s<br> Members:<br> Local/802@call-to-agent/n (dynamic) (Not in use) has taken 8 calls (last was 197 secs ago)<br>
Local/833@call-to-agent/n (dynamic) (Not in use) has taken 15 calls (last was 439 secs ago)<br> Local/831@call-to-agent/n (dynamic) (Not in use) has taken 1 calls (last was 350 secs ago)<br> Local/864@call-to-agent/n (dynamic) (Not in use) has taken 3 calls (last was 81 secs ago)<br>
Local/829@call-to-agent/n (dynamic) (Not in use) has taken 8 calls (last was 186 secs ago)<br> Local/828@call-to-agent/n (dynamic) (Not in use) has taken 7 calls (last was 216 secs ago)<br> Local/825@call-to-agent/n (dynamic) (Not in use) has taken 8 calls (last was 335 secs ago)<br>
Local/819@call-to-agent/n (dynamic) (Not in use) has taken 3 calls (last was 4 secs ago)<br> Local/815@call-to-agent/n (dynamic) (Not in use) has taken 1 calls (last was 275 secs ago)<br><br><br></div>