[asterisk-users] Asterisk - CRM Integration

[Fernando Berretta]

Olivier,

Us much as possible would be the best but.. more importants for me are:

Which feature are you specifically looking for ?

1 screen popup
2 Click2Call
3 Journaling calls inside CRM campaign, leaads and contacts

Do you plan to use it in a call center or casual business office ?
Call Center

Regards,

Olivier wrote:
> To me, "CRM-Asterisk integration" has several meanings.
>
> It could refer to :
> - basic click2call feature from CRM contact or project panel,
> - journaling Asterisk incoming and outgoing calls inside CRM projects 
> data,
> - programming and executing Conference calls defined inside CRM 
> projects data
> - screen popup
> - etc...
>
> Which feature are you specifically looking for ?
> Do you plan to use it in a call center or casual business office ?
>
> Regards
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