[asterisk-users] Polycom 501 Phones Rebooting
Stephen Bosch
posting at vodacomm.ca
Mon Sep 24 10:58:51 CDT 2007
Hi, Greg:
I really can't recommend upgrading to a 2.x firmware highly enough. Many
people had the spontaneous reboot problems and I think they were all
solved by going to current 2.x firmware.
-Stephen-
Gregory Boehnlein wrote:
>> Finally, press and hold all 4 arrow keys until the phone bleeps, then
>> capture the log files dumped to your provisioning server one last time.
>>
>> If the problem's not obvious from reading the logs, escalate these logs
>> to your Polycom reseller and ask them to open a ticket with Polycom on
>> your behalf. Of course they might recommend upgrading to 2.x .... ;-)
>
> Well, here is what I got. Have no idea how to read these..
>
> 0924095418|so |2|177|soToneStop: Stopping host tone 0x10b892a4 (dial).
> [0x0]
> 0924095418|so |2|177|[SoMediaSessC]: Call (0x10b42844) - New State:
> SoMediaSessStateSetup (Real)
> 0924095418|so |2|177|[SoMediaSessC]: 0x10b42844: State:
> SoMediaSessStateSetup, Start Timer: 1000 msecs
> 0924095418|so |2|177|[SoMediaSessC]: Call (0x10b42844) - New State:
> SoMediaSessStateOverlap (Real)
> 0924095418|so |2|177|[SoMediaSessC]: 0x10b42844: State:
> SoMediaSessStateOverlap, Start Timer: 30000 msecs
> 0924095418|sip |2|177|SipCallMake 8605654321
> 0924095418|sip |2|177|doDnsNaptrLookup: '192.168.1.1' is an IP, bailing
> 0924095418|sip |2|177|SipOnEvCallNewState 10edbff0,10b42844 2,Proceeding
> 0924095418|so |2|177|[SoMediaSessC]: MsgPpsCallStateInd Usr(0x10b42844)
> Net(0x10edbff0) St(3)
> 0924095418|so |2|177|[SoMediaSessC]: Call (0x10b42844) - State
> (SoMediaSessStateOverlap) - Event (SoMediaSessEvLclNetProceeding)
> 0924095418|so |2|177|[SoMediaSessC]: Call (0x10b42844) - New State:
> SoMediaSessStateProceeding (Real)
> 0924095418|so |2|177|[SoMediaSessC]: 0x10b42844: State:
> SoMediaSessStateProceeding, Start Timer: 60000 msecs
> 0924095418|sip |3|177|407 challenge received
> 0924095418|sip |2|177|doDnsNaptrLookup: '192.168.1.1' is an IP, bailing
> 0924095418|sip |2|177|SipOnEvCallNewState 10edbff0,10b42844 2,Proceeding
> 0924095418|so |2|177|[SoMediaSessC]: MsgPpsCallStateInd Usr(0x10b42844)
> Net(0x10edbff0) St(3)
> 0924095418|so |2|177|[SoMediaSessC]: Call (0x10b42844) - State
> (SoMediaSessStateProceeding) - Event (SoMediaSessEvLclNetProceeding)
> 0924095418|so |2|177|[SoNcasC]: Receiving MsgType 0x848
> 0924095418|sip |2|177|SipOnEvCallNewState 10edbff0,10b42844 3,<NULL>
> 0924095418|so |2|177|[SoMediaSessC]: MsgPpsCallStateInd Usr(0x10b42844)
> Net(0x10edbff0) St(4)
> 0924095418|so |2|177|[SoMediaSessC]: Call (0x10b42844) - State
> (SoMediaSessStateProceeding) - Event (SoMediaSessEvLclNetRingback)
> 0924095418|so |2|177|soToneStop: Stopping host tone 0x10b892a4 (dial).
> [0x0]
> 0924095418|so |2|177|soToneStop: Stopping host tone 0x10b892a4 (dial).
> [0x0]
> 0924095418|so |2|177|[SoMediaSessC]: Call (0x10b42844) - New State:
> SoMediaSessStateRingBack (Real)
> 0924095418|so |2|177|[SoMediaSessC]: 0x10b42844: State:
> SoMediaSessStateRingBack, Start Timer: 60000 msecs
> 0924095418|sip |2|177|SipOnEvNewCodec 101a8c0,0 PCMU/8000 18536,2232
> ptime=0,dir 2 index 0
> 0924095418|so |2|177|[SoMediaSessC]: [0x10b42844] pps[0x10edbff0] i[0x0]
> d[2] p[0] pn[0] lp[2232] rip[192.168.1.1] rp[18536] dp[30333]
> 0924095418|so |2|177|[SoMediaSessC]: Call (0x10b42844) - State
> (SoMediaSessStateRingBack) - Event (SoMediaSessEvLclNetMediaInfoInd)
> 0924095418|sip |2|177|SipOnEvNewCodec 101a8c0,101 telephone-event/8000
> 18536,2232 ptime=0,dir 2 index 0
> 0924095418|so |2|177|soStreamAddrSet DestIP: local RTP port=2232 dest
> IP=192.168.1.1 dest port=18536 (10B359C0)
> 0924095418|so |2|177|soStreamNetConn attempt to re-connect RTP stream to
> network
> 0924095418|so |2|177|soStreamNetConn attempt to re-open RTCP port
> 0924095418|so |2|177|soStreamLclTermConn: receive-only (10B359C0)
> 0924095418|so |2|177|soStreamNetConn attempt to re-connect RTP stream to
> network
> 0924095418|so |2|177|[SoStreamC]: 1st rtp pkt rx now.
> 0924095418|so |2|177|soStreamNetConn attempt to re-open RTCP port
> 0924095418|so |2|177|soStreamLclTermConn: send-and-receive (10B359C0)
> 0924095418|so |2|177|[SoMediaSessC]: [0x10b42844] pps[0x10edbff0] i[0x0]
> d[2] p[120] pn[6] lp[2232] rip[192.168.1.1] rp[18536] dp[101]
> 0924095418|so |2|177|[SoMediaSessC]: Call (0x10b42844) - State
> (SoMediaSessStateRingBack) - Event (SoMediaSessEvLclNetMediaInfoInd)
> 0924095418|so |2|177|soStreamNetConn attempt to re-connect RTP stream to
> network
> 0924095418|so |2|177|soStreamNetConn attempt to re-open RTCP port
> 0924095418|so |2|177|soStreamLclTermConn: receive-only (10B359C0)
> 0924095418|so |2|177|soStreamNetConn attempt to re-connect RTP stream to
> network
> 0924095418|so |2|177|soStreamNetConn attempt to re-open RTCP port
> 0924095418|so |2|177|soStreamLclTermConn: send-and-receive (10B359C0)
> 0924095418|so |2|177|[SoStreamC]: 1st rtp pkt tx now.
> 0924095423|sip |2|177|SipOnEvNewCodec 101a8c0,0 PCMU/8000 18536,2232
> ptime=0,dir 2 index 0
> 0924095423|so |2|177|[SoMediaSessC]: [0x10b42844] pps[0x10edbff0] i[0x0]
> d[2] p[0] pn[0] lp[2232] rip[192.168.1.1] rp[18536] dp[30333]
> 0924095423|so |2|177|[SoMediaSessC]: Ignoring Media Info - No Critical
> Change Detected
> 0924095423|sip |2|177|SipOnEvNewCodec 101a8c0,101 telephone-event/8000
> 18536,2232 ptime=0,dir 2 index 0
> 0924095423|so |2|177|[SoMediaSessC]: [0x10b42844] pps[0x10edbff0] i[0x0]
> d[2] p[120] pn[6] lp[2232] rip[192.168.1.1] rp[18536] dp[101]
> 0924095423|so |2|177|[SoMediaSessC]: Ignoring Media Info - No Critical
> Change Detected
> 0924095423|sip |2|177|SipOnEvNewCodec 101a8c0,0 PCMU/8000 18536,2232
> ptime=0,dir 3 index 0
> 0924095423|so |2|177|[SoMediaSessC]: [0x10b42844] pps[0x10edbff0] i[0x0]
> d[1] p[0] pn[0] lp[2232] rip[192.168.1.1] rp[18536] dp[30333]
> 0924095423|so |2|177|[SoMediaSessC]: Call (0x10b42844) - State
> (SoMediaSessStateRingBack) - Event (SoMediaSessEvLclNetMediaInfoInd)
> 0924095423|so |2|177|soStreamNetConn attempt to re-connect RTP stream to
> network
> 0924095423|so |2|177|soStreamNetConn attempt to re-open RTCP port
> 0924095423|so |2|177|soStreamLclTermConn: receive-only (10B359C0)
> 0924095426|sip |2|177|SipOnEvNewCodec 101a8c0,0 PCMU/8000 18536,2232
> ptime=0,dir 2 index 0
> 0924095426|so |2|177|[SoMediaSessC]: [0x10b42844] pps[0x10edbff0] i[0x0]
> d[2] p[0] pn[0] lp[2232] rip[192.168.1.1] rp[18536] dp[30333]
> 0924095426|so |2|177|[SoMediaSessC]: Call (0x10b42844) - State
> (SoMediaSessStateRingBack) - Event (SoMediaSessEvLclNetMediaInfoInd)
> 0924095426|sip |2|177|SipOnEvNewCodec 101a8c0,101 telephone-event/8000
> 18536,2232 ptime=0,dir 2 index 0
> 0924095426|so |3|177|soCoreAudioModeChange, ignoring mode change (0)
> 0924095426|sip |2|177|SipOnEvCallNewState 10edbff0,10b42844 4,Connected
> 0924095426|so |2|177|soStreamNetConn attempt to re-connect RTP stream to
> network
> 0924095426|so |2|177|soStreamNetConn attempt to re-open RTCP port
> 0924095426|so |2|177|soStreamLclTermConn: send-and-receive (10B359C0)
> 0924095426|so |2|177|[SoMediaSessC]: [0x10b42844] pps[0x10edbff0] i[0x0]
> d[2] p[120] pn[6] lp[2232] rip[192.168.1.1] rp[18536] dp[101]
> 0924095426|so |2|177|[SoMediaSessC]: Ignoring Media Info - No Critical
> Change Detected
> 0924095426|so |2|177|[SoMediaSessC]: MsgPpsCallStateInd Usr(0x10b42844)
> Net(0x10edbff0) St(5)
> 0924095426|so |2|177|[SoMediaSessC]: Call (0x10b42844) - State
> (SoMediaSessStateRingBack) - Event (SoMediaSessEvLclNetConnInd)
> 0924095426|so |2|177|[SoMediaSessC]: Call (0x10b42844) - New State:
> SoMediaSessStateConnected (Real)
> 0924095426|so |2|177|soCoreAudioTermChg: oldTerm handset, newTerm handset,
> this 0x10b42844
> 0924095426|so |2|177|[SoNcasC]: Icon Set, 7:13
> 0924095459|so |2|177|[SoMediaSessC]: Call (0x10b42844) - State
> (SoMediaSessStateConnected) - Event (SoMediaSessEvLclAppDialCmnd)
> 0924095459|so |2|177|soToneStop: Stopping host tone 0x10b8e7e0 (). [0x0]
> 0924095459|so |2|177|soTonePlay: Playing dsp se 0x10b8e7e0 () to 1 dest.
> [0x0]
> 0924095500|so |2|177|soToneStop: Stopping host tone 0x10b8e7e0 (). [0x0]
> 0924095500|so |2|177|soToneStop: Stopping host tone 0x10b8e7e0 (). [0x0]
> 0924095500|so |2|177|[SoMediaSessC]::fsmRestartTone: Call (0x10b42844) -
> Tone (0x0) - Saved (0x0)
> 0924095548|sys |*|177|0x10f64448 (tNetTask): arptnew failed on cfa6c07f
> 0924095717|so |2|177|[SoMediaSessC]: Call (0x10b42844) - State
> (SoMediaSessStateConnected) - Event (SoMediaSessEvLclAppRelCmnd)
> 0924095717|so |2|177|soStreamLclTermDisc: (10B359C0)
> 0924095717|so |2|177|soStreamNetDisc: (10B359C0)
> 0924095717|so |2|177|soStreamDealloc: <--> Rx RtpPkts=8946 Rx RtcpPkts=0
> Tx Pkts=8804 (10B359C0)
> 0924095717|so |2|177|soCoreAudioTermChg: oldTerm handset, newTerm idle,
> this 0x10b42844
> 0924095717|so |2|177|soToneStop: Stopping host tone 0x10b7b36c
> (SoundPointIPWelcome.wav). [0x0]
> 0924095717|so |2|177|soToneStop: Stopping host tone 0x10b8e7e0 (). [0x0]
> 0924095717|so |2|177|[SoMediaSessC]: Call (0x10b42844) - New State:
> SoMediaSessStateDisconnected (Real)
> 0924095717|so |2|177|[SoMediaSessC]: 0x10b42844: State:
> SoMediaSessStateDisconnected, Start Timer: 30000 msecs
> 0924095717|so |2|177|[SoMediaSess]: Releasing Call 0x10b42844 To Net
> 0x10edbff0
> 0924095717|so |2|177|soCoreAudioTermChg: oldTerm idle, newTerm idle, this
> 0x10b42844
> 0924095717|so |2|177|soToneStop: Stopping host tone 0x10b7b36c
> (SoundPointIPWelcome.wav). [0x0]
> 0924095717|so |2|177|soToneStop: Stopping host tone 0x10b8e7e0 (). [0x0]
> 0924095717|so |2|177|[SoMediaSessC]: Call (0x10b42844) - New State:
> SoMediaSessStateFree (Real)
> 0924095717|so |3|177|[SoMediaSessC]: fsmFree (0x10b42844) - In-use (1) -
> Act (0)
> 0924095717|so |2|177|[SoMediaSessC]:updateLineLed (0x10b42844) - line 0
> 0924095717|so |2|177|[SoNcasC]: Icon Set, 7:2
> 0924095717|sip |2|177|SipCallDrop 10edbff0,10b42844
> 0924095717|sip |2|177|SipOnEvCallNewState 10edbff0,10b42844 10,Idle
> 0924095717|so |3|177|[SoMediaSessC]: Not active 0x10b42844 (Net) !!
> 0924095717|so |3|177|[SoMediaSessC]: Not active 0x10b42844 (App) !!
> 0924095717|so |2|177|[SoNcasC]: Receiving MsgType 0x83b
> 0924095717|so |2|177|[SoNcasC]: Unchanged Active Transducer (0)
> 0924095717|so |2|177|[SoNcasC]: Receiving MsgType 0x83b
> 0924095717|so |2|177|[SoNcasC]: Unchanged Active Transducer (0)
> 0924095717|sip |2|177|CStateByeClient::OnEvResponse 200
> 0924095717|so |2|177|[SoNcasC]: Receiving MsgType 0x848
> 0924095717|so |2|177|[SoNcasC]: Receiving MsgType 0x83b
> 0924095717|so |2|177|[SoNcasC]: Unchanged Active Transducer (0)
> 0924095717|so |2|177|[SoNcasC]: Receiving MsgType 0x83b
> 0924095717|so |2|177|[SoNcasC]: Unchanged Active Transducer (0)
> 0924095718|so |2|177|[SoNcasC]: Receiving MsgType 0x83b
> 0924095718|so |2|177|[SoNcasC]: App Update Active Transducer (4) - was (0)
> 0924095849|so |2|177|[SoNcasC]: Receiving MsgType 0x832
> 0924095849|so |2|177|[SoNcasC]: Receiving MsgType 0x83b
> 0924095849|so |2|177|[SoNcasC]: App Update Active Transducer (2) - was (4)
> 0924095849|so |2|177|[SoMediaSessC]: MsgAppCallCreateCmnd - Handle 0x0
> 0924095849|so |2|177|soCoreAudioTermChg: oldTerm idle, newTerm chassis,
> this 0x10b41e70
> 0924095849|so |2|177|[SoMediaSessC]: Call (0x10b41e70) - New State:
> SoMediaSessStateDialtone (Real)
> 0924095849|so |2|177|[SoMediaSessC]: 0x10b41e70: State:
> SoMediaSessStateDialtone, Start Timer: 15000 msecs
> 0924095849|so |2|177|soStreamAddrSet: local RTP port=2234 dest IP=0.0.0.0
> dest port=0 (10B3582C)
> 0924095849|so |2|177|soStreamNetConn: <--> local RTP port=2234 dest
> IP=0.0.0.0 dest port=0 (10B3582C)
> 0924095849|so |2|177|soStreamNetConn: local RTCP port=2235 (10B3582C)
> 0924095849|so |2|177|[SoNcasC]: Icon Set, 7:14
> 0924095849|so |2|177|soTonePlay: Playing dsp se 0x10b892a4 (dial) to 1
> dest. [0x0]
> 0924095849|sip |2|177|SipCallNew 0 local port 2234 call appearance -1
> 0924095849|sip |2|177|CallNew 10b41e70 10edbbdc
> 0924095849|sip |2|177|SipOnEvCallNewState 10edbbdc,10b41e70 0,Dialtone
> 0924095849|so |2|177|[SoMediaSessC]: MsgPpsCallStateInd Usr(0x10b41e70)
> Net(0x10edbbdc) St(1)
> 0924095849|so |2|177|[SoMediaSessC]: MsgPpsSetMediaSessHdlInd
> Usr(0x10b41e70) Net(0x10edbbdc)
> 0924095849|so |2|177|[SoMediaSessC]: Call (0x10b41e70) - State
> (SoMediaSessStateDialtone) - Event (SoMediaSessEvLclAppDialCmnd)
> 0924095849|so |2|177|soToneStop: Stopping host tone 0x10b892a4 (dial).
> [0x0]
> 0924095849|so |2|177|soToneStop: Stopping host tone 0x10b892a4 (dial).
> [0x0]
> 0924095849|so |2|177|[SoMediaSessC]: Call (0x10b41e70) - New State:
> SoMediaSessStateOverlap (Real)
> 0924095849|so |2|177|[SoMediaSessC]: 0x10b41e70: State:
> SoMediaSessStateOverlap, Start Timer: 30000 msecs
> 0924095849|so |2|177|soToneStop: Stopping host tone 0x10b8f320 (). [0x0]
> 0924095849|so |2|177|soTonePlay: Playing dsp se 0x10b8f320 () to 1 dest.
> [0x0]
> 0924095849|sip |2|177|SipCallMake 2522392015
> 0924095849|sip |2|177|doDnsNaptrLookup: '192.168.1.1' is an IP, bailing
> 0924095849|sip |2|177|SipOnEvCallNewState 10edbbdc,10b41e70 2,Proceeding
> 0924095849|so |2|177|[SoMediaSessC]: MsgPpsCallStateInd Usr(0x10b41e70)
> Net(0x10edbbdc) St(3)
> 0924095849|so |2|177|[SoMediaSessC]: Call (0x10b41e70) - State
> (SoMediaSessStateOverlap) - Event (SoMediaSessEvLclNetProceeding)
> 0924095849|so |2|177|[SoMediaSessC]: Call (0x10b41e70) - New State:
> SoMediaSessStateProceeding (Real)
> 0924095849|so |2|177|[SoMediaSessC]: 0x10b41e70: State:
> SoMediaSessStateProceeding, Start Timer: 60000 msecs
> 0924095849|so |2|177|soToneStop: Stopping host tone 0x10b8f320 (). [0x0]
> 0924095849|so |2|177|soToneStop: Stopping host tone 0x10b8f320 (). [0x0]
> 0924095849|so |2|177|[SoMediaSessC]::fsmRestartTone: Call (0x10b41e70) -
> Tone (0x10b892a4) - Saved (0x0)
> 0924095849|sip |3|177|407 challenge received
> 0924095849|sip |2|177|doDnsNaptrLookup: '192.168.1.1' is an IP, bailing
> 0924095849|sip |2|177|SipOnEvCallNewState 10edbbdc,10b41e70 2,Proceeding
> 0924095849|so |2|177|[SoMediaSessC]: MsgPpsCallStateInd Usr(0x10b41e70)
> Net(0x10edbbdc) St(3)
> 0924095849|so |2|177|[SoMediaSessC]: Call (0x10b41e70) - State
> (SoMediaSessStateProceeding) - Event (SoMediaSessEvLclNetProceeding)
> 0924095850|sip |2|177|SipOnEvCallNewState 10edbbdc,10b41e70 3,<NULL>
> 0924095850|so |2|177|[SoMediaSessC]: MsgPpsCallStateInd Usr(0x10b41e70)
> Net(0x10edbbdc) St(4)
> 0924095850|so |2|177|[SoMediaSessC]: Call (0x10b41e70) - State
> (SoMediaSessStateProceeding) - Event (SoMediaSessEvLclNetRingback)
> 0924095850|so |2|177|soToneStop: Stopping host tone 0x10b892a4 (dial).
> [0x0]
> 0924095850|so |2|177|soToneStop: Stopping host tone 0x10b892a4 (dial).
> [0x0]
> 0924095850|so |2|177|[SoMediaSessC]: Call (0x10b41e70) - New State:
> SoMediaSessStateRingBack (Real)
> 0924095850|so |2|177|[SoMediaSessC]: 0x10b41e70: State:
> SoMediaSessStateRingBack, Start Timer: 60000 msecs
> 0924095850|sip |2|177|SipOnEvNewCodec 101a8c0,0 PCMU/8000 22614,2234
> ptime=0,dir 2 index 0
> 0924095850|so |2|177|[SoMediaSessC]: [0x10b41e70] pps[0x10edbbdc] i[0x0]
> d[2] p[0] pn[0] lp[2234] rip[192.168.1.1] rp[22614] dp[30333]
> 0924095850|so |2|177|[SoMediaSessC]: Call (0x10b41e70) - State
> (SoMediaSessStateRingBack) - Event (SoMediaSessEvLclNetMediaInfoInd)
> 0924095850|sip |2|177|SipOnEvNewCodec 101a8c0,101 telephone-event/8000
> 22614,2234 ptime=0,dir 2 index 0
> 0924095850|so |2|177|soStreamAddrSet DestIP: local RTP port=2234 dest
> IP=192.168.1.1 dest port=22614 (10B3582C)
> 0924095850|so |2|177|soStreamNetConn attempt to re-connect RTP stream to
> network
> 0924095850|so |2|177|soStreamNetConn attempt to re-open RTCP port
> 0924095850|so |2|177|soStreamLclTermConn: receive-only (10B3582C)
> 0924095850|so |2|177|[SoStreamC]: 1st rtp pkt rx now.
> 0924095850|so |2|177|soStreamNetConn attempt to re-connect RTP stream to
> network
> 0924095850|so |2|177|soStreamNetConn attempt to re-open RTCP port
> 0924095850|so |2|177|soStreamLclTermConn: send-and-receive (10B3582C)
> 0924095850|so |2|177|[SoMediaSessC]: [0x10b41e70] pps[0x10edbbdc] i[0x0]
> d[2] p[120] pn[6] lp[2234] rip[192.168.1.1] rp[22614] dp[101]
> 0924095850|so |2|177|[SoMediaSessC]: Call (0x10b41e70) - State
> (SoMediaSessStateRingBack) - Event (SoMediaSessEvLclNetMediaInfoInd)
> 0924095850|so |2|177|soStreamNetConn attempt to re-connect RTP stream to
> network
> 0924095850|so |2|177|soStreamNetConn attempt to re-open RTCP port
> 0924095850|so |2|177|soStreamLclTermConn: receive-only (10B3582C)
> 0924095850|so |2|177|soStreamNetConn attempt to re-connect RTP stream to
> network
> 0924095850|so |2|177|soStreamNetConn attempt to re-open RTCP port
> 0924095850|so |2|177|soStreamLclTermConn: send-and-receive (10B3582C)
> 0924095850|so |2|177|[SoNcasC]: Receiving MsgType 0x848
> 0924095850|so |2|177|[SoStreamC]: 1st rtp pkt tx now.
>
>
>
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