[asterisk-users] Call Center SoftPhone with Auto Answer

[Atis Lezdins]

On 9/18/07, Joao Pereira <joao.pereira at fccn.pt> wrote:
> I don't think so, because in paging/intercom, the phones must support
> "Auto Answer".
>
> The link you sent says:
> "SIP phones for the most part don't support any of these phone based
> paging functions. If a SIP phone offers an Auto Answer function, you can
> approximate limited paging intercom functionality."
>
> I'm using X-Lite, and in X-Lite I can't force the users to answer the
> call..... The users can put "Auto Answer = Off".
>
> Also, the response from Counterpath was weird, as they said they're
> engineering team cannot remove the Auto Answer option:
> "To have the auto-answer permanently on in the context that you wish to
> have is a feature that our engineering team cannot hard code into the
> phone. It can be turned on and off in the menu "

Actually i believe you can do it yourself. X-Lite is windows, right?
There are a bunch of programs, allowing to edit internal resources of
executable files. So, just grab a resource editor (i prefer XN
Resource Editor), open .exe file, edit the menu - disable (and hide)
items you want to forbid changing for users, and give them the
executable. I'm not certain that X-Lite's executable is not
packed/crypted, but editing SJPhone was very successful some time ago.

Of course, there's always an option for user - to take another
softphone, but whatever softphone you choose - they will have the same
chance.

Regards,
Atis