[asterisk-users] Queue Drops to Voicemail

[Gregory Malsack]

Hello All,

 

I am hoping someone out there can enlighten me on this issue. I am using
asterisk 1.4.11. We have a call queue setup, and our agents log into the
queue. As long as no one is on the phone the queue works properly.
However, when there are agents on the phone, the queue will erratically
drop calls to the queue.

 

Any help will be extremely appreciated, and I will provide any conf
files you may require. I have included excerpts of the config files I
think you may need.

 

Sincerely,

Gregory Malsack

 

Incoming line in extensions.conf

exten => 8582294,1,answer()

exten => 8582294,n,goto(csr|s|1)

 

CSR context in extensions.conf

[csr]

include => default

exten => s,1,answer()

exten => s,n,Set(CDR(accountcode)=800)

exten => s,n,Queue(802|n|||30)

exten => s,n,background(csr)

exten => s,n,queue(800)

 

agents listed in users.conf (agent 1111 logs into extension 111
(normally))

[1111]

callwaiting = no

fullname = Agent 1

hasagent = yes

hasdirectory = no

hasiax = no

hasmanager = no

hassip = no

hasvoicemail = no

host = dynamic

mailbox = 1111

secret = 1234

threewaycalling = no

registeriax = no

registersip = no

canreinvite = no

nat = no

dtmfmode = rfc2833

disallow = all

allow = all

 

[111]

callwaiting = no

fullname = Conference Room

hasagent = no

hasdirectory = no

hasiax = no

hasmanager = no

hassip = yes

hasvoicemail = yes

host = dynamic

mailbox = 111

secret = 111

threewaycalling = no

vmsecret = 111

registeriax = no

registersip = yes

canreinvite = no

nat = no

dtmfmode = rfc2833

disallow = all

allow = all

 

All directives in agents.conf are remarked out.

 

queues.conf

[800]

fullname = CSR Agent Queue

strategy = rrmemory

timeout = 8

wrapuptime = 20

autofill = yes

autopause = no

maxlen =

joinempty = yes

leavewhenempty = no

reportholdtime = no

musicclass = csr

member = Agent/1111

member = Agent/1112

member = Agent/1113

member = Agent/1114

member = Agent/1110

member = Agent/1107

member = Agent/1138

member = Agent/1118

member = Agent/1149

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