[asterisk-users] Interruptible announcements in queue application

[Stephen Bosch]

Shouldn't you be putting your information in the music-on-hold, rather
than the queue announcement?

Matt wrote:
> I am not aware of one.    Why would you want your queue announcement
> interupted?  When we had our Nortel, I found that feature annoying
> because people would be transfered to the agent half way through a
> message.  Confusing.  I configured it to not break out of an annoucement.
> 
> On 2/15/07, *mbodbg at gmx.net <mailto:mbodbg at gmx.net>* <mbodbg at gmx.net
> <mailto:mbodbg at gmx.net>> wrote:
> 
>     Hello all,
> 
>      
> 
>     I've found another issue with the queue application. Assuming I've
>     configured a queue with a long periodic announcement and have two
>     queue members assigned. Both queue members are busy at a time, while
>     another caller is joining the queue. After a while the periodic
>     announcement is played back to the caller, in that case it takes
>     about 40 seconds to be played back. If then one of the two agents
>     becomes available, the call is unfortunately not routed to the
>     agent, until the playback of the announcement has finished.  
> 
>      
> 
>     If you display the agent status and the queue to a supervisor he can
>     see that there are callers waiting up to 40 seconds, even if there
>     are available queue members. For inbound call centers tat is more
>     than suboptimal. Does anybody know if somebody already created a
>     patch to interrupt queue announcement when an agent becomes ready?
> 
>      
> 
>     Thanks and Regards
> 
>      
> 
>     Markus
>