[asterisk-users] Interruptible announcements in queue application

[Matt]

I am not aware of one.    Why would you want your queue announcement
interupted?  When we had our Nortel, I found that feature annoying because
people would be transfered to the agent half way through a message.
Confusing.  I configured it to not break out of an annoucement.

On 2/15/07, mbodbg at gmx.net <mbodbg at gmx.net> wrote:
>
>  Hello all,
>
>
>
> I've found another issue with the queue application. Assuming I've
> configured a queue with a long periodic announcement and have two queue
> members assigned. Both queue members are busy at a time, while another
> caller is joining the queue. After a while the periodic announcement is
> played back to the caller, in that case it takes about 40 seconds to be
> played back. If then one of the two agents becomes available, the call is
> unfortunately not routed to the agent, until the playback of the
> announcement has finished.
>
>
>
> If you display the agent status and the queue to a supervisor he can see
> that there are callers waiting up to 40 seconds, even if there are available
> queue members. For inbound call centers tat is more than suboptimal. Does
> anybody know if somebody already created a patch to interrupt queue
> announcement when an agent becomes ready?
>
>
>
> Thanks and Regards
>
>
>
> Markus
>
>
>
>
>
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