[Asterisk-Users] Re: caller anounce

[Shaun]

Sent you a email....

~Shaun

"Tom Vile" <tvile at baldwintechsolutions.com> wrote in message 
news:e2a5da790603301839i7ede4aa3l69bb03f7305b6449 at mail.gmail.com...
I have a script that will do this.  Contact me off list for information.

On 3/30/06, Shaun <mailinglists at unix-scripts.com> wrote:
> I am attempting to setup a asterisk server to take place of my current
> service with freedomvoice.
>
> With the current system a auto-attendant picks up and they go through all
> the normal menu stuff, once they select the department they wish to speak 
> to
> the attendant asks them to say their name.  Once they do that the system
> attempts to contact a agent and when that agent picks up the 
> auto-attendant
> then tells them they have a call from "plays the response from the user" 
> and
> gives the agent a set of options (1 to connect, 2 put on hold, 3 send to
> voice mail, 4 to disconnect caller).
>
> I currently have the queues setup and can get the caller connected to a
> agent, it's just the middle part that's missing
>
> What is the best way to achieve this, can anybody point me in the right
> direction?  Examples are always helpful!
>
> --
>
> ~Shaun
>
>
>
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--
Tom Vile
Baldwin Technology Solutions, Inc
Consulting - Web Design - VoIP Telephony
www.baldwintechsolutions.com
Phone: 518-631-2855 x205
Fax:     518-631-2856
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