[Asterisk-Users] Re: Agent in multiple queues?

[Lenz]

With such a configuration, agents get to be available (on all queues) as  
soon as they log in and stop to be availbl when they log out. That's why  
youu use agents instead of, say, SIP/123.
The other alternative is to have an agent join each queue dynamically via  
AddQueueMember() and then log off from each queue dynamically... but this  
leads to much larger agent control problems. :-)
l.


On Wed, 29 Mar 2006 14:59:15 +0200, Matt <mhoppes at gmail.com> wrote:

> Ok,
> Understood all this.. but isn't that for making 'static' agents?  What
> if I want my agents to be able to log in/out of the queues... ie when
> they are not here.
>
> On 3/29/06, Lenz <lenz-ml at loway.it> wrote:
>>
>> You just add the same agent to both queues (don't use groups), like in
>> queues.conf:
>>
>> [queue1]
>> ....
>> member=>Agent/101
>>
>> [queue2]
>> ...
>> member=>Agent/101
>>
>> Now Agent 101 is a member of both queues, and will not be called while
>> s/he is on conversation.
>> l.
>>
>>
>>
>> On Wed, 29 Mar 2006 09:02:11 +0200, Tomislav Parčina <tparcina at lama.hr>
>> wrote:
>>
>> > In article <op.s6433cyauxa8ts at smtp.ngi.it>, lenz-ml at oinko.net says...
>> >>
>> >> Just add the agent to both queues, * will take care of the rest.
>> >> l.
>> >
>> > I have tried to put agents in groups and then join groups to specific
>> > queue. It doesn't work. I don't know is the problem because one agent
>> > can't be in more groups or joining groups to queue's doesn't work.
>> >
>> > Do you know anything about this?
>> >
>> >
>> > --
>> > Tomislav Parcina
>> > tparcina#lama.hr
>>
>>
>>
>>
>> --
>> Loway Research - Home of QueueMetrics
>> http://queuemetrics.loway.it
>>
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http://queuemetrics.loway.it