[Asterisk-Users] Re: Agent in multiple queues?

[Matt]

Ok,
Understood all this.. but isn't that for making 'static' agents?  What
if I want my agents to be able to log in/out of the queues... ie when
they are not here.

On 3/29/06, Lenz <lenz-ml at loway.it> wrote:
>
> You just add the same agent to both queues (don't use groups), like in
> queues.conf:
>
> [queue1]
> ....
> member=>Agent/101
>
> [queue2]
> ...
> member=>Agent/101
>
> Now Agent 101 is a member of both queues, and will not be called while
> s/he is on conversation.
> l.
>
>
>
> On Wed, 29 Mar 2006 09:02:11 +0200, Tomislav Parčina <tparcina at lama.hr>
> wrote:
>
> > In article <op.s6433cyauxa8ts at smtp.ngi.it>, lenz-ml at oinko.net says...
> >>
> >> Just add the agent to both queues, * will take care of the rest.
> >> l.
> >
> > I have tried to put agents in groups and then join groups to specific
> > queue. It doesn't work. I don't know is the problem because one agent
> > can't be in more groups or joining groups to queue's doesn't work.
> >
> > Do you know anything about this?
> >
> >
> > --
> > Tomislav Parcina
> > tparcina#lama.hr
>
>
>
>
> --
> Loway Research - Home of QueueMetrics
> http://queuemetrics.loway.it
>
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