[Asterisk-Users] Unable to authenticate password - VM

[Balint Kovacs]

Ben,

The first thing I would check is if DTMF mode is set up correctly for 
your SIP channel. The Voicemail application is trying to read the user 
and password as DTMF tones and if it can't, it will take it as empty. 
That is why there is nothing between the '' marks. dtmfmode = auto in 
sip.conf works for me in most cases with asterisk 1.2.x.

Balint

Ben Gore wrote:

>Hello:
>
>I am relatively new to Asterisk, so this hopefully is an easy question for
>someone:
>
>I'm unable to get into voicemail to retrieve messages. Since I'm learning,
>the conf files are very basic. The relevant portions of the voicemail.conf
>is:
>
>[general]
>format=wav
>serveremail=asterisk at myserver.com
>append=yes
>maxgreet=30
>maxmessage=120
>
>[default]
>100 => 9999,100,me at myserver.com
>
>When a message is left in the ext. 100 voicemail, the message light on the
>phone comes on and I get an email with the voice message attached. I
>created an extension (9000) for access to the voicemail main menu. When I
>dial it from 100 I get a password prompt. I enter the password as listed
>in the voicemail.conf file, and get and "invalid password" message. This
>is the output at the console:
>
> -- Executing Wait("SIP/100-c174", "1") in new stack
>    -- Executing VoiceMailMain("SIP/100-c174", "100 at default") in new stack
>    -- Playing 'vm-password' (language 'en')
>    -- Incorrect password '' for user '100' (context = default)
>    -- Playing 'vm-incorrect' (language 'en')
>    -- Playing 'vm-password' (language 'en')
>Mar 28 11:31:46 WARNING[2795]: app_voicemail.c:4979 vm_authenticate:
>Unable to read password
>localhost*CLI>
>
>As you can see I have tried adding @default context to the conf files
>since I read somewhere that could be an issue, but it doesn't seem to make
>any difference one way or the other.
>
>Should there normally something in between the '' in  the incorrect
>password line?
>
>Any ideas appreciated!
>
>-Ben
>
>
>
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